Recall 20V111 covers 1 2017 Custom Fire Side Mount Pumper vehicle because the foam pump system can overheat and fail. The vehicle has been remedied.
Custom Fire is recalling 1 2017 Side Mount Pumper vehicle because its Smart Foam 6.5-12 system can overheat and fail. If the foam chemical injection is unavailable during a fire or vapor mitigation call, bystanders and emergency personnel face increased injury risk; the Custom Fire dealer repair is free.
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What's wrong?
The SmartFOAM 6.5-12 unit on this 2017 Custom Fire Side Mount Pumper is the foam pump system that meters and moves firefighting foam chemical into the truck's discharge stream. During a foam operation, the pump has to keep the chemical available at the right time so the crew has foam, not just water, for a fire that calls for it.
On the affected truck, the 12 volt foam pump unit draws enough current under certain operating conditions to overheat. Hale first traced trouble on this truck to plumbing restrictions and installation issues, then found repeated problems on the same truck. Further evaluation showed the 12 volt unit can overheat over time and eventually fail, while the 24 volt product did not show the same issue because its current draw is lower.
There is no warning sign before failure. If the pump fails during operation, firefighting foam chemical is unavailable when the crew needs it.
Who's affected?
| 2017 Custom Fire Side Mount Pumper | Equipment |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific truck.
What's the safety risk?
If the foam chemical injection is unavailable, firefighters lose a tool for fire fighting and vapor mitigation, increasing the risk of injury to bystanders and emergency personnel. There is no warning sign before the injection function is unavailable, so confirm the apparatus has received the completed remedy. Repair is free at any franchised Custom Fire dealer.
What should I do?
- Check your VIN to confirm your 2017 Custom Fire Side Mount Pumper is included in this recall.
- Contact Custom Fire customer service to confirm the Hale Products foam-pump-system repair that restores firefighting foam injection is complete.
- Reference recall number 20V111 when you call, and ask for documentation showing the Smart Foam system remedy is recorded for your vehicle.
- Avoid relying on the pumper for foam-based firefighting or vapor mitigation until Custom Fire confirms the repair is complete.
What happens at the repair
For this recall, Custom Fire states that Hale Products has already remedied the affected Side Mount Pumper. A Custom Fire service contact can confirm the Smart Foam 6.5-12 system repair and mark the recall complete for the VIN. The recall repair is free. Custom Fire has a general reimbursement plan on file, so owners who paid for a related foam pump repair before the recall notice should ask Custom Fire customer service how to submit documented expenses.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 26, 2020 | NHTSA published the recall |
|---|---|
| February 26, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V111?
Recall 20V111 covers 1 2017 Custom Fire Side Mount Pumper equipped with a Smart Foam 6.5-12 system. The foam pump system can overheat and fail, leaving fire fighting foam chemical unavailable during fire or vapor mitigation work. Custom Fire says the affected vehicle has been remedied by Hale Products.
What should I do if my 2017 Custom Fire Side Mount Pumper is on this recall?
Check your VIN to confirm your specific pumper is included in recall 20V111. If it is, contact Custom Fire customer service at 1-715-294-2555 and reference recall 20V111. The record says the affected vehicle has already been remedied by Hale Products.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Custom Fire states the affected vehicle has already been remedied by Hale Products. If your VIN is included, ask Custom Fire to confirm the foam pump system repair status before the apparatus is assigned to fire response.
What is the safety risk?
The risk is loss of fire fighting foam chemical injection when crews need it. If the foam system is unavailable, fire fighting or vapor mitigation efforts are affected, increasing the risk of injury to bystanders and emergency personnel. Confirm the completed repair before relying on the apparatus for response work.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V111000 |
|---|---|
| Custom Fire customer service | 1-715-294-2555 |
| NHTSA recall # | 20V111 |
| NHTSA recall # (full) | 20V111000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →