Recall 20V105 affects 1,099 2020 Keystone Crossroads Zinger, Hideout, and Springdale trailers for spare-tire-carrier U-bolt failure. Repair is free at any franchised Keystone dealer.
Keystone is recalling 1,099 2020 Crossroads Zinger, Hideout, and Springdale trailers because the spare tire carrier U-bolts can fail, allowing the carrier and spare tire to detach while the trailer is moving. A detached spare tire becomes a road hazard and increases crash risk; Keystone dealers will complete the free recall repair.
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What's wrong?
The spare tire carrier on 2020 Keystone Crossroads Zinger, Hideout, and Springdale trailers holds the spare tire against the rear bumper when the trailer is being towed or parked. U-bolts wrap around the bumper and clamp the carrier in place. They are small fasteners, but they carry the vibration and bouncing load from the spare tire.
On affected trailers with the spare tire option, the U-bolts were bent incorrectly during tooling. That weakens the metal at the bend, the spot that already sees concentrated stress as the trailer moves. If the U-bolt breaks, the carrier loses its clamp on the bumper, and the spare tire carrier and spare tire detach from the trailer.
The warning sign is a loose spare tire. If the spare tire shifts, rattles, or no longer sits tightly against the carrier, treat that as a sign that the carrier hardware needs inspection before the trailer is towed again.
Who's affected?
Covers 3 Keystone trailer lines, with trailer equipment and temporary spare tire components listed for each.
| 2020 Keystone Crossroads Zinger | Recreational vehicle/trailer |
|---|---|
| 2020 Keystone Crossroads Zinger | tire |
| 2020 Keystone Hideout | Recreational vehicle/trailer |
| 2020 Keystone Hideout | tire |
| 2020 Keystone Springdale | Recreational vehicle/trailer |
| 2020 Keystone Springdale | tire |
| Units affected | 1,099 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A loose spare tire can mean the carrier is not holding the tire securely. If the carrier and tire detach while the vehicle is moving, they can become a road hazard and increase the risk of a crash. If you see or hear the spare tire moving, avoid towing until a dealer inspects it. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2020 Keystone Crossroads Zinger, Hideout, or Springdale trailer is included in this recall.
- Contact a franchised Keystone dealer to schedule the free U-bolt replacement that keeps the spare tire carrier and spare tire attached.
- Bring the recall notice if you have it, and reference recall number 20V105 (Keystone recall 20-371) when you call.
- Avoid towing the trailer with a loose spare tire carrier; ask the dealer for service guidance before moving it.
- Call Keystone customer service at 1-866-425-4369 with questions about scheduling or the repair.
What happens at the repair
At the dealer, a Keystone technician replaces the spare tire carrier U-bolts covered by the recall. The replacement parts and labor are free under the recall. Keystone has a manufacturer reimbursement plan on file for owners who already paid out of pocket for this repair before the recall work. Keep repair invoices and ask Keystone customer service or the dealer how to submit documentation under that plan. New vehicles are covered under warranty.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 25, 2020 | NHTSA published the recall |
|---|---|
| March 6, 2020 | Owner notification mailed |
| April 20, 2020 | Dealer notification began |
| April 20, 2020 | Dealer notification ended |
| April 20, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V105?
Recall 20V105 covers 1,099 2020 Keystone Crossroads Zinger, Hideout, and Springdale trailers with spare tire carrier U-bolts that can fail. If the carrier and spare tire detach while the trailer is moving, they become a road hazard and increase crash risk. Keystone dealers replace the U-bolts for free.
What should I do if my 2020 Keystone Crossroads Zinger, Hideout, or Springdale is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V105. If it is, contact a Keystone dealer to schedule the free U-bolt replacement. Reference recall number 20V105 or Keystone recall number 20-371 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone dealers replace the spare tire carrier U-bolts free of charge. The recall repair covers parts and labor for included 2020 Keystone trailers.
What is the safety risk?
The spare tire carrier and spare tire can detach from the trailer while it is in motion. That loose equipment becomes a road hazard for traffic behind or near the trailer and increases crash risk. The fix is the free U-bolt replacement at a Keystone dealer.
What if I bought my Keystone trailer used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your 2020 Keystone Crossroads Zinger, Hideout, or Springdale is included, then call a Keystone dealer and reference recall 20V105.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V105000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 20V105 |
| NHTSA recall # (full) | 20V105000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →