Recall 20V068 affects 239 2020 Mercedes-Benz vehicles for inaccurate eCall location reporting. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 239 2020 vehicles, including C 300, E 450, E 350, and AMG GT63S models, because an electrical circuit inside the eCall communication module is at risk of damage and can relay an inaccurate vehicle location. That location error can delay emergency responders and increase injury risk; Mercedes-Benz dealers will complete the repair free of charge.
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What's wrong?
The eCall communication module in these 2020 Mercedes-Benz vehicles is the electronic unit that connects the car to emergency call services after a crash or emergency request. It uses the vehicle's GPS coordinates so responders receive the car's location along with the emergency call. On affected C 300, E 450, E 350, Glc 300, and AMG models, that location information depends on the module's internal electrical circuit working correctly.
The problem traces to a supplier production deviation in a batch of modules. An internal electrical circuit inside the eCall module was damaged during production, even though some parts passed end-of-line testing. Over time, that circuit can impair the GPS function and send an inaccurate vehicle location during an emergency call.
There is no warning sign before failure. The driver will not receive an alert that the eCall module is sending the wrong location, so the defect can remain hidden until the emergency call system is needed.
Who's affected?
Multiple Mercedes-Benz passenger models are listed, all tied to the same Communication component.
| 2020 Mercedes-Benz C 300 | Communication |
|---|---|
| 2020 Mercedes-Benz E 450 | Communication |
| 2020 Mercedes-Benz E 350 | Communication |
| 2020 Mercedes-Benz AMG GT63S | Communication |
| 2020 Mercedes-Benz Glc 300 | Communication |
| 2020 Mercedes-Benz AMG E53 | Communication |
| 2020 Mercedes-Benz AMG C43 | Communication |
| 2020 Mercedes-Benz AMG C63 S | Communication |
| 2020 Mercedes-Benz AMG CLS53 | Communication |
| 2020 Mercedes-Benz AMG GLC63 | Communication |
| 2020 Mercedes-Benz AMG GT63 | Communication |
| Units affected | 239 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
If the emergency call system sends an inaccurate vehicle location, responders can be sent to the wrong place and assistance can be delayed, increasing the risk of injury. There is no warning sign before the problem occurs, so confirm your VIN and schedule the module replacement promptly. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz C 300, E 450, E 350, AMG GT63S, Glc 300, AMG E53, AMG C43, AMG C63 S, AMG CLS53, AMG GLC63, or AMG GT63 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free communication-module replacement that corrects the inaccurate eCall location issue.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 20V068 when you call.
- Tell the dealer if the emergency call system has shown location problems before the repair.
- Keep Mercedes-Benz customer service at 1-800-367-6372 available for recall questions.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the Emergency Call System communication module that sends vehicle location information during an emergency call. The replacement parts and labor are free under the recall. Mercedes-Benz is not offering a separate reimbursement notice because the involved vehicles were still covered by the new vehicle warranty and had not previously been subject to this condition. If you have prior repair paperwork, ask the service desk how warranty coverage applies.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| February 7, 2020 | NHTSA published the recall |
|---|---|
| February 14, 2020 | Dealer notification began |
| April 7, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 7, 2020 | Interim owner notification (was planned for this date) |
| April 14, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V068?
Recall 20V068 covers 239 2020 Mercedes-Benz vehicles with an eCall communication module defect. A damaged electrical circuit inside the module can relay an inaccurate vehicle location after an emergency call, which can delay emergency responders. Mercedes-Benz dealers will replace the communication module for free.
What should I do if my 2020 Mercedes-Benz is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V068. If it is, contact a franchised Mercedes-Benz dealer to schedule the eCall communication module replacement. Reference recall number 20V068 or Mercedes-Benz recall number 2020030016 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz dealers will replace the affected eCall communication module free of charge, including parts and labor, at any franchised Mercedes-Benz dealer.
What is the safety risk?
The safety risk is delayed emergency response after a crash or emergency call. If the eCall module sends the wrong vehicle location, responders can be sent away from the actual vehicle location, increasing the risk of injury. The dealer repair fixes the communication module defect.
When did the recall repair become available?
Mercedes-Benz began the recall on April 14, 2020. The remedy is available now, so included owners can contact a franchised Mercedes-Benz dealer and schedule the free communication module replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V068000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 20V068 |
| NHTSA recall # (full) | 20V068000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →