Recall 20V065 affects 3,616 2019 Utilimaster Sprinter vehicles because the rear camera display can fail. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 3,616 2019 Sprinter vehicles because the power supply for the Voyager rear camera display can fail, leaving the rear view image blank. Without that display, the driver has less visibility behind the vehicle and crash risk increases; Utilimaster dealers will complete the repair free of charge.
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What's wrong?
The rear camera system on the 2019 Utilimaster Sprinter uses a camera and a Voyager VOM74MM monitor to show the area behind the vehicle when backing up. The monitor gives the driver a rear view image that helps check the blind area behind the van before and during reverse movement.
On affected Sprinters, electrical fluctuations in the vehicle lead to premature failure of the relay/capacitor module that supplies power to the monitor. That module was installed during an earlier recall repair. When it fails, the rear view image display does not function, so the camera feed is not available on the monitor.
The warning sign is at startup: the monitor does not power up or show a display. If that happens, the driver can see that the rear camera monitor is off before backing up.
Who's affected?
| 2019 Utilimaster Sprinter | Camera |
|---|---|
| Units affected | 3,616 |
Not every 2019 Utilimaster Sprinter van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the rear camera display stays dark at startup, the driver loses the rear view needed to spot hazards behind the vehicle, increasing crash risk while backing. Use mirrors and extra care, and schedule the recall repair soon. Repair is free at any franchised Utilimaster dealer.
What should I do?
- Check your VIN to confirm your 2019 Utilimaster Sprinter is included in this recall.
- Contact a franchised Utilimaster dealer to schedule the free relay/capacitor harness module and Voyager VOM74MM display replacement that restores the rear camera image.
- Bring the recall notice if you have it, and reference recall number 20V065 when you call.
- Use mirrors and a spotter when backing up until the repair is complete.
- Call Utilimaster customer service at 1-800-543-5008 with questions.
What happens at the repair
At the dealer, a Utilimaster technician replaces the relay/capacitor harness module and the Voyager VOM74MM camera display. The recall repair is free, including parts and labor. Utilimaster has a general reimbursement plan for this recall, so if you've already paid for a related camera display or module repair, keep your invoices and payment records. Ask the service desk or Utilimaster customer service how to submit documented expenses under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 6, 2020 | NHTSA published the recall |
|---|---|
| February 13, 2020 | Interim owner notification (was planned for this date) |
| February 21, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V065?
Recall 20V065 covers 3,616 2019 Utilimaster Sprinter vehicles with Voyager VOM74MM rear camera displays. The camera module power supply can fail, leaving the rear view image display inoperative. Utilimaster will replace the relay/capacitor harness module and camera display for free.
What should I do if my 2019 Utilimaster Sprinter is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V065. If it is, contact a franchised Utilimaster dealer to schedule replacement of the relay/capacitor harness module and Voyager VOM74MM camera display. Reference recall number 20V065 when you call.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost. Utilimaster will replace the relay/capacitor harness module and the Voyager VOM74MM camera display free of charge through the recall repair process.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the camera display does not work, the driver can miss hazards behind the vehicle, increasing crash risk. The free repair replaces the failed camera display hardware and relay/capacitor harness module.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V065000 |
|---|---|
| Utilimaster customer service | 1-800-543-5008 |
| NHTSA recall # | 20V065 |
| NHTSA recall # (full) | 20V065000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →