Recall 20V050 covers 777 2017-2020 Vactor 2100I vehicles for a software-interlock defect during mode changes. Repair is free at any franchised Vactor dealer.
Vactor is recalling 777 2017-2020 Vactor 2100I vehicles built or retrofitted with RECIRC or flusher equipment because the safety interlocks can fail when switching from RECIRC or Flusher mode to Jetting mode. This failure can let the vehicle move unintentionally and increase crash risk; Vactor dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The software on 2017-2020 Vactor 2100I vehicles controls safety interlocks for RECIRC, flusher, and jetting operations. Those interlocks use CANBus messages, the electronic signals shared between the chassis, engine, transmission, and body controls. In normal operation, the software reads those signals before allowing work functions, so the unit does not perform the wrong action while the vehicle is in drive.
On affected 2100I vehicles, some CANBus signals are not being sent consistently. When the operator uses Recirculation or Flusher mode and then switches to Jetting mode, the existing software can miss the condition it needs to block movement. That can let the vehicle move unintentionally during work. The remedy is replacement software, program V1R2, which adds another interlock to inhibit work while the vehicle is in drive.
There is no warning sign before failure. The issue is in how the controls read electronic signals, so an operator will not get a specific noise, smell, or pedal change first.
Who's affected?
Spans four model years of the Vactor 2100I, all involving the same electrical system software.
| 2017 Vactor 2100I | electrical system software |
|---|---|
| 2020 Vactor 2100I | electrical system software |
| 2019 Vactor 2100I | electrical system software |
| 2018 Vactor 2100I | electrical system software |
| Units affected | 777 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Unintentional vehicle movement creates crash risk because the truck can move when the operator does not expect it. Until the software update is completed, use extra care when parking, securing the vehicle, and working around it. Repair is free at any franchised Vactor dealer.
What should I do?
- Check your VIN to confirm your 2017-2020 Vactor 2100I is included in this recall.
- Contact your nearest franchised Vactor dealer to schedule the free safety-interlock software update.
- Bring the recall notice if Vactor mailed one. If not, reference recall number 20V050 when you call.
- Avoid switching from RECIRC or Flusher mode to Jetting mode until the software update is complete.
- Keep the vehicle secured during work operations because the interlock failure can allow unintentional vehicle movement.
What happens at the repair
At the dealer, a Vactor technician updates the control software for the RECIRC, flusher, and jetting functions. The update is meant to correct the safety interlock behavior that allows unintended vehicle movement when switching modes. The software update and installation are free under the recall, and Vactor supplies the update package and installation procedure to the dealer. Owners do not pay for parts or labor connected to this recall software work.
Timeline
| January 29, 2020 | NHTSA published the recall |
|---|---|
| February 17, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V050?
Recall 20V050 covers 777 2017-2020 Vactor 2100I vehicles with RECIRC or flusher equipment. When the vehicle is switched from Recirculation or Flusher mode to Jetting mode, the safety interlocks can fail and allow unintended vehicle movement. Vactor dealers provide the software update for free.
What should I do if my 2017-2020 Vactor 2100I is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V050. If it is, contact a Vactor dealer or Vactor customer service at 1-877-342-5374 to schedule the free software update. Reference recall number 20V050 or Vactor recall SB-0304 when you call.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to repair safety defects at no cost, and Vactor dealers provide the software update free of charge. Parts and labor are covered for vehicles included in recall 20V050.
What is the safety risk?
The safety risk is unintended vehicle movement. On affected Vactor 2100I vehicles, the interlock software can fail after switching from Recirculation or Flusher mode to Jetting mode, increasing crash risk. The free software update is the repair path.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V050000 |
|---|---|
| Vactor customer service | 1-877-342-5374 |
| NHTSA recall # | 20V050 |
| NHTSA recall # (full) | 20V050000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →