Recall 20V038 affects 2,866 2014-2015 Cadillac Cts-V vehicles for rear differential roll pin fractures. Repair is free at any franchised Cadillac dealer.
Cadillac is recalling 2,866 2014-2015 Cts-V Sport vehicles because roll pins in the rear-axle differential can fracture. If that happens while the vehicle is moving, the rear wheels can lock and the driver can lose control, increasing crash risk; Cadillac dealers will complete the free repair.
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What's wrong?
The rear-axle differential on the 2014-2015 Cadillac Cts-V with the 3.6L Twin Turbo V6 engine sits between the rear wheels. Its job is to send engine power to both rear wheels while letting them turn at different speeds during a corner. Small roll pins inside the differential help hold internal parts in position as the gears carry that load.
On affected Cts-V vehicles, those roll pins use a single shear design. Over time, under very aggressive driving, the pins can fatigue and become weak. Once a roll pin fractures, the differential can stop working as designed, which can cause the rear wheels to bind instead of rotating normally.
There is no warning sign before failure. The driver is not told to expect a noise, warning light, vibration, or other advance symptom before the differential pin breaks.
Who's affected?
Spans 2 model years, with the same driveline differential unit listed for each.
| 2014 Cadillac Cts-V | driveline |
|---|---|
| 2015 Cadillac Cts-V | driveline |
| Units affected | 2,866 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
If the roll pins fracture while the vehicle is moving, the rear wheels can lock and the driver can lose control, increasing crash risk. There is no warning sign listed before failure. Until the repair is complete, schedule service soon and limit unnecessary trips. Repair is free at any franchised Cadillac dealer.
What should I do?
- Check your VIN to confirm your 2014-2015 Cadillac Cts-V is included in this recall.
- Contact a franchised Cadillac dealer to schedule the free rear axle differential repair that addresses fractured roll pins and rear-wheel lockup risk.
- Bring the recall notice if Cadillac mailed one. If not, reference recall number 20V038 when you call.
- Drive as little as practical until the repair, since fractured differential roll pins can lock the rear wheels and cause loss of control.
- Call Cadillac customer service at 1-800-333-4223 with questions about recall number 20V038.
What happens at the repair
At the dealer, a Cadillac technician repairs or replaces the rear axle differential covered by recall 20V038. The work addresses roll pins inside the rear axle differential that can fracture. Parts and labor are free under the recall. If you already paid out of pocket for this differential repair before the recall notice, GM's standard reimbursement plan covers eligible documented expenses according to the plan submitted on May 17, 2019. Bring repair invoices and payment records to the Cadillac service desk or contact Cadillac customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 23, 2020 | NHTSA published the recall |
|---|---|
| January 23, 2020 | Dealer notification began |
| January 23, 2020 | Dealer notification ended |
| March 9, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 9, 2020 | Interim owner notification (was planned for this date) |
| May 1, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 20V038?
Recall 20V038 covers 2,866 2014-2015 Cadillac Cts-V vehicles with 3.6L Twin Turbo V6 engines. The rear-axle differential roll pins can fracture, which can lock the rear wheels and cause loss of vehicle control. Cadillac dealers will repair or replace the rear axle differential for free.
What should I do if my 2014-2015 Cadillac Cts-V is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 20V038. If it is, contact a franchised Cadillac dealer to schedule the rear-axle differential repair or replacement. Reference recall number 20V038 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost to owners. Cadillac dealers will repair or replace the rear axle differential free of charge, including parts and labor, for vehicles included in recall 20V038.
What is the safety risk?
The safety risk is loss of vehicle control. If the rear-axle differential roll pins fracture while the vehicle is moving, the rear wheels can lock up, increasing the risk of a crash. Schedule the free Cadillac dealer repair once your VIN confirms the recall applies.
What if I bought my Cadillac Cts-V used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your 2014-2015 Cadillac Cts-V is included, then call a franchised Cadillac dealer and reference recall number 20V038.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V038000 |
|---|---|
| Cadillac customer service | 1-800-333-4223 |
| NHTSA recall # | 20V038 |
| NHTSA recall # (full) | 20V038000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →