Recall 20V037 affects 1,112 2020 Crossroads trailers for WiFi prep wiring without proper circuit protection. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 1,112 2020 Volante, Hampton, Cameo, Sunset, Redwood, and Cruiser trailers because the Wi-Fi prep wiring has improper circuit protection between the switch and the prep connection. A short circuit in that wiring raises the risk of fire, and Crossroads dealers will complete the recall repair free of charge.
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What's wrong?
The Wi-Fi prep wiring in these 2020 Crossroads Volante, Hampton, Cameo, Sunset, Redwood, and Cruiser trailers supplies power between the Wi-Fi switch and the Wi-Fi prep connection. That circuit is supposed to have protection close enough to the wiring so excess current is interrupted before the wire overheats. The affected wiring is 18 gauge wiring, a small electrical wire used for this accessory circuit.
On the recalled trailers, the original switch design had built-in circuit protection, but a later switch did not. The wiring between the Wi-Fi switch and the Wi-Fi prep connection was left without proper inline fuse protection. A dead short is protected by the 15 amp fuse, but a high resistance short can heat the wire enough to melt or smolder before the problem is obvious.
The warning sign is smell. If the wire begins melting or smoldering, an owner can notice an electrical or burning odor near the affected wiring area.
Who's affected?
Spans 6 Crossroads trailer lines in the 2020 model year, all with the same wiring component.
| 2020 Crossroads Volante | wiring |
|---|---|
| 2020 Crossroads Hampton | wiring |
| 2020 Crossroads Cameo | wiring |
| 2020 Crossroads Sunset | wiring |
| 2020 Crossroads Redwood | wiring |
| 2020 Crossroads Cruiser | wiring |
| Units affected | 1,112 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A wiring short increases fire risk. A high resistance short can melt or smolder the wire, and the warning sign is a burning or electrical smell. If you notice that smell, stop using the vehicle and arrange service before using it again. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2020 Crossroads Volante, Hampton, Cameo, Sunset, Redwood, or Cruiser trailer is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free WiFi prep wiring circuit-protection repair that addresses the short-circuit fire risk.
- Bring the recall notice if you have it. If not, reference recall number 20V037 when you call.
- Ask the dealer about safe use of the trailer until the circuit protection is corrected.
What happens at the repair
At the dealer, a Crossroads technician checks the Wi-Fi prep wiring between the Wi-Fi switch and the Wi-Fi prep, then corrects the circuit protection. The recall repair is free, with parts and labor covered. The manufacturer also has its standard reimbursement plan on file. If you already paid out of pocket for a related circuit protection repair before the recall work, ask Crossroads customer service or the dealer how to submit documented expenses under that plan. New vehicles are also covered under warranty.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 23, 2020 | NHTSA published the recall |
|---|---|
| March 3, 2020 | Owner notification mailed |
| March 20, 2020 | Dealer notification began |
| March 20, 2020 | Dealer notification ended |
| March 20, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 20, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 20V037?
Recall 20V037 covers 1,112 2020 Crossroads Volante, Hampton, Cameo, Sunset, Redwood, and Cruiser trailers with WiFi prep wiring that lacks proper circuit protection. A short circuit in that wiring increases fire risk. Dealers will correct the circuit protection for free.
What should I do if my 2020 Crossroads Volante, Hampton, Cameo, Sunset, Redwood, or Cruiser is on this recall?
Check your VIN to confirm your specific trailer is included in recall 20V037. If it is, contact a Crossroads dealer to schedule the circuit-protection correction. Reference recall number 20V037 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the recall remedy says dealers will correct the circuit protection free of charge. Ask the Crossroads dealer to confirm the appointment is tied to recall 20V037.
What is the safety risk?
The safety risk is fire from a short circuit in the WiFi prep wiring. The recall focuses on improper circuit protection between the WiFi switch and the WiFi prep. The free dealer repair corrects that circuit protection.
What if I bought the Crossroads trailer used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your specific trailer is included, then contact a Crossroads dealer and reference recall number 20V037.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/20V037000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 20V037 |
| NHTSA recall # (full) | 20V037000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →