Recall 19V923 affects 156 2016-2019 Autocar Xspotter vehicles for a shift-pad display failure. Repair is free at any franchised Autocar dealer.
Autocar is recalling 156 2016-2019 Xspotter vehicles because the shift pad can fail and stop showing the transmission range or shift sequence. When the display fails, the operator loses key gear information, increasing the risk of a crash or injury; Autocar dealers will complete the recall repair free of charge.
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What's wrong?
The shift pad in 2016-2019 Autocar Xspotter vehicles is the operator interface for the automatic transmission. It shows the transmission range and sequence, so the driver can confirm what the transmission is set to before moving the truck. That display is part of the gear-position information required by FMVSS 102.
On affected Xspotters, the shift pad is mounted on the same panel as the park brake control. In severe service, shock loads travel through that shared panel and into the shift pad. Over time, that vibration and impact can make the display go blank or fail to show the transmission range or sequence. Autocar's fix isolates the shift pad from that shock by repositioning it.
There is no warning sign before failure. The shift pad display can go blank without an earlier symptom, so the first thing an operator notices is the missing range or sequence information.
Who's affected?
Covers Xspotter trucks across the 2016, 2017, 2018, and 2019 model years, all tied to the automatic transmission gear-position indication system.
| 2018 Autocar Xspotter | automatic transmission |
|---|---|
| 2019 Autocar Xspotter | automatic transmission |
| 2017 Autocar Xspotter | automatic transmission |
| 2016 Autocar Xspotter | automatic transmission |
| Units affected | 156 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
If the shift pad display fails, the operator can lose transmission range and sequence information, increasing crash or injury risk. There is no warning sign before the display fails. If your VIN is included, schedule the repair soon and use extra care until it is complete. Repair is free at any franchised Autocar dealer.
What should I do?
- Check your VIN to confirm your 2016-2019 Autocar Xspotter is included in this recall.
- Contact your nearest franchised Autocar dealer to schedule the free shift-pad relocation that fixes the transmission range and sequence display problem.
- Bring the recall notice if Autocar sent one, or reference recall number 19V923 when you call.
- Avoid operating the vehicle if the shift pad does not show the transmission range or sequence, and ask the dealer for guidance before moving it.
What happens at the repair
At the dealer, an Autocar technician relocates the shift pad so the transmission range and shift sequence display as intended. The recall repair is available now, and parts and labor are free. If your VIN is included, schedule the repair with an Autocar dealer or authorized service location and ask the service desk to confirm that the shift pad display works properly before the vehicle returns to service.
Timeline
| December 27, 2019 | NHTSA published the recall |
|---|---|
| February 24, 2020 | Dealer notification began |
| February 24, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 24, 2020 | Interim owner notification (was planned for this date) |
| February 25, 2020 | Dealer notification ended |
| June 22, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V923?
Recall 19V923 covers 156 2016-2019 Autocar Xspotter vehicles with a shift-pad placement problem. If the display fails, the operator loses transmission range and sequence information, increasing crash or injury risk. Autocar dealers will relocate the shift pad for free.
What should I do if my 2016-2019 Autocar Xspotter is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V923. If it is, contact a franchised Autocar dealer to schedule the shift-pad relocation. Reference recall 19V923 or Autocar recall number ACTT-2001 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Autocar's remedy states that dealers will relocate the shift pad free of charge. Parts and labor are covered at a franchised Autocar dealer.
What is the safety risk?
The risk is that a failed shift pad display leaves the operator without transmission range or sequence information. That display tells the operator the vehicle's gear state. Without it, the operator has less control information, increasing the risk of a crash or injury.
When did Autocar notify owners?
Autocar issued an interim owner notification on February 24, 2020. Owners with included vehicles can contact Autocar customer service at 1-888-218-3611, then schedule the free shift-pad relocation through a franchised Autocar dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V923000 |
|---|---|
| Autocar customer service | 1-888-218-3611 |
| NHTSA recall # | 19V923 |
| NHTSA recall # (full) | 19V923000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →