Recall 19V921 affects 232 2016-2019 Atc Quest trailers for a car-lift guide block defect. Repair is free at any franchised Atc dealer.
Atc is recalling 232 2016-2019 Quest trailers because a guide block can fail and let the car lift drop into the tilt position. The lift can come unseated from the ladder and the front end can fall, which raises the risk of injury; the Atc dealer repair will be free once available.
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What's wrong?
The guide blocks in 2016-2019 Atc Quest stacker trailers are wear blocks that keep the car lift aligned as it moves along the vertical posts. They give the lift a controlled sliding surface, so the platform stays in the intended position instead of shifting against the aluminum structure.
On affected trailers, the guide block material does not hold up to dynamic loads from normal lift movement and trailer use. As the blocks wear, the lift loses the support and alignment those blocks provide. In certain circumstances, that wear lets the lift drop into the tilt position, which is the failure described in recall 19V921.
Owners can look for worn guide blocks and aluminum shavings on the floor next to the vertical post. Those shavings are a sign that parts are rubbing where they should not. If you see that wear, keep the lift out of service and arrange the free recall repair through an Atc dealer.
Who's affected?
Applies across the 2016, 2017, 2018, and 2019 Quest model years, with the same equipment category listed for each year.
| 2016 Atc Quest | Equipment |
|---|---|
| 2018 Atc Quest | Equipment |
| 2019 Atc Quest | Equipment |
| 2017 Atc Quest | Equipment |
| Units affected | 232 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
The lift can become unseated from the ladder while tilted, causing the front end to fall and increasing injury risk. Watch for worn guide blocks or aluminum shavings on the floor next to the vertical post, and keep people clear of the lift until a dealer inspects it. Repair will be free at any franchised Atc dealer once available.
What should I do?
- Check your VIN to confirm your 2016-2019 Atc Quest trailer is included in this recall.
- Check for ATC's owner notice dated February 10, 2020 before scheduling service.
- Contact ATC customer service at 1-877-441-2440 if you did not receive the notice, and reference recall number 19V921 when you call.
- Schedule the free guide-block replacement that helps prevent the car lift from dropping into the tilt position.
- Keep clear of the lift area until the guide-block repair is complete.
What happens at the repair
Once the dealer repair is available, an Atc technician will replace the existing guide blocks with improved guide blocks made from Nylatron. Parts and labor are covered under the recall. If you already paid for a guide block repair before the recall notice, Atc has a reimbursement plan on file for documented expenses. Keep your repair paperwork and ask Atc customer service or the dealer how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 23, 2019 | NHTSA published the recall |
|---|---|
| February 10, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V921?
Recall 19V921 covers 232 2016-2019 Atc Quest Stacker trailers with guide blocks that can fail and let the car lift drop into the tilt position. Atc dealers will replace the existing guide blocks with improved Nylatron guide blocks for free.
What should I do if my 2016-2019 Atc Quest is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V921. If it is, contact a franchised Atc dealer to schedule the guide block replacement. Reference recall number 19V921 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 19V921, Atc dealers will replace the existing guide blocks with improved Nylatron guide blocks free of charge.
What is the safety risk?
The safety risk is injury from the car lift dropping into the tilt position. If the lift becomes unseated from the ladder, the front end of the lift can fall. Keep people clear of the lift until a dealer completes the free guide block repair.
What if I bought my Atc Quest used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. The year and model are not enough, so check your VIN to confirm whether your specific Atc Quest is included before you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V921000 |
|---|---|
| Atc customer service | 1-877-441-2440 |
| NHTSA recall # | 19V921 |
| NHTSA recall # (full) | 19V921000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →