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Campaign 19V918 Posted December 20, 2019 747,928 units

2001-2011 Mercedes-Benz C/E/CLK/CLS Recall 19V918: Sunroof

RN
Reviewed by the RecallNotify editorial team
Published May 23, 2026

Recall 19V918 affects 747,928 2001-2011 Mercedes-Benz vehicles because sliding roof glass can detach. Repair is free at any franchised Mercedes-Benz dealer.

Mercedes-Benz is recalling 747,928 2001-2011 vehicles, including E500 and CLK320 models, because the bonding between the glass panel and sliding roof frame can deteriorate. If the roof glass detaches, it can become a road hazard and increase crash risk; the Mercedes-Benz dealer repair will be free once available.

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What's wrong?

The sliding roof assembly on affected 2001-2011 Mercedes-Benz vehicles uses a glass panel bonded to a metal sliding roof frame. That bond keeps the panel attached while the roof opens, closes, seals against weather, and stays in place at road speed.

On these vehicles, the bonding between the glass panel and the sliding roof frame can deteriorate. When that bond loses strength, the panel is no longer held to the frame as designed. The glass panel can detach from the vehicle while the vehicle is in use.

There is no warning sign before failure. Owners should not rely on wind noise, water leaks, or roof movement as proof that the panel is still secure, because the recall record does not identify a consistent symptom before the panel separates.

Who's affected?

Spans Mercedes-Benz C, CLK, CLS, and E nameplates across the 2001-2011 model years. Every listed model-year pairing is tied to the same sunroof assembly component.

2005 Mercedes-Benz E500 visibility component
2004 Mercedes-Benz E500 visibility component
2005 Mercedes-Benz CLK320 visibility component
2004 Mercedes-Benz CLK320 visibility component
2007 Mercedes-Benz C230 visibility component
Units affected747,928

A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.

What's the safety risk?

If the glass panel bonding fails, the panel can detach from the vehicle and become a road hazard, increasing the risk of a crash. Until the vehicle is inspected, avoid unnecessary trips and schedule the recall repair soon. Repair will be free at any franchised Mercedes-Benz dealer once available.

What should I do?

  1. Check your VIN to confirm your 2001-2011 Mercedes-Benz E500, CLK320, C230, C320, C240, CLS550, E550, CLK500, E320, CLS500, C280, C350, CLK350, E450, AMG CLS55, E350, AMG E55, AMG E63, AMG CLS63, AMG C55, AMG CLK55, AMG C32, CLK550, or CLK55 is included in this recall.
  2. Contact a franchised Mercedes-Benz dealer to ask whether the sliding roof inspection and repair is open for your VIN.
  3. Schedule the free glass-panel bonding inspection that checks whether the sliding roof panel can detach from the frame.
  4. Bring the recall notice if Mercedes-Benz has mailed one. If not, reference recall number 19V918 when you call.
  5. Avoid driving with the sliding roof open until the dealer has inspected the glass panel bonding.

What happens at the repair

The remedy described by Mercedes-Benz is a dealer inspection of the bonding between the glass panel and the sliding roof frame. When the dealer remedy is available for your VIN, a Mercedes-Benz technician inspects that bonding and replaces the sliding roof as needed. Parts and labor are covered under the recall. The campaign notice says owner notification began July 10, 2020, so bring the recall number when you contact a Mercedes-Benz dealer.

Timeline

December 20, 2019 NHTSA published the recall
July 10, 2020 Owner notification mailed

Frequently asked questions

What is recall 19V918?

Recall 19V918 covers 747,928 2001-2011 Mercedes-Benz vehicles with sliding roof glass panels whose bonding can deteriorate. If the glass panel detaches, it can separate from the vehicle and become a road hazard. Mercedes-Benz dealers inspect the glass panel bonding and replace the sliding roof when needed for free.

What should I do if my 2001-2011 Mercedes-Benz vehicle is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 19V918. If it is, contact a franchised Mercedes-Benz dealer to schedule the sliding roof inspection. Reference recall number 19V918 or Mercedes-Benz recall number 2020040011 when you call. The dealer repair is free.

Is the recall repair free?

Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mercedes-Benz says dealers will inspect the glass panel bonding and replace the sliding roof when needed free of charge.

Is it safe to drive before the sliding roof repair?

The recall does not include a do-not-drive instruction. The safety risk is that a detached roof glass panel can separate from the vehicle and become a road hazard, increasing crash risk. Confirm your VIN, then ask the Mercedes-Benz dealer how soon the inspection can be completed.

What if I bought my Mercedes-Benz used?

The free recall repair still applies. Recall coverage follows the VIN, not the first owner. If you never received the Mercedes-Benz letter mailed after the recall began July 10, 2020, check your VIN and call a franchised Mercedes-Benz dealer with recall number 19V918.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/19V918000
Mercedes-Benz customer service1-800-367-6372
NHTSA recall #19V918
NHTSA recall # (full)19V918000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →