Recall 19V911 affects 148 2020 Peterbilt vehicles for rear axle output shafts that can fracture. Repair is free at any franchised Peterbilt dealer.
Peterbilt recall 19V911 covers 148 2020 Peterbilt 520, 567, 367, 389, and 348 trucks, plus Kenworth W990, T800, and T880 models, because PACCAR found an improper heat-treatment issue in the forward rear axle output shafts. A fractured shaft or interaxle driveline can detach and become a road hazard, increasing crash risk; the dealer repair is free.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The forward rear axle output shaft on these 2020 trucks is part of the driveline that carries engine power through the rear axle assembly. In normal operation, the shaft stays aligned under heavy load so the axle and driveshaft can keep turning without the threaded end, retaining hardware, or yoke separating.
On affected 520, 567, 367, W990, 389, T800, T880, and 348 trucks, Dana used improper machine settings during induction hardening. That heat treatment hardened the shaft case too deeply and left residual stress inside the metal. Under normal axle loads, that stressed shaft can fracture instead of carrying power cleanly through the axle.
There is no warning sign before failure. The truck can appear to operate normally until the output shaft breaks, so owners should treat VIN confirmation and the dealer inspection as the way to know whether their truck is included.
Who's affected?
Covers 8 truck models from the 2020 model year, with drive axle or driveline components listed by model.
| 2020 Peterbilt 520 | driveline |
|---|---|
| 2020 Peterbilt 567 | drive axle |
| 2020 Peterbilt 567 | driveline |
| 2020 Peterbilt 367 | drive axle |
| 2020 Peterbilt 367 | driveline |
| 2020 Kenworth W990 | drive axle |
| 2020 Kenworth W990 | driveline |
| 2020 Peterbilt 389 | drive axle |
| 2020 Peterbilt 389 | driveline |
| 2020 Kenworth T800 | drive axle |
| 2020 Kenworth T800 | driveline |
| 2020 Kenworth T880 | drive axle |
| 2020 Kenworth T880 | driveline |
| 2020 Peterbilt 520 | drive axle |
| 2020 Peterbilt 348 | drive axle |
| 2020 Peterbilt 348 | driveline |
| Units affected | 148 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching 2020 model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A fractured rear axle output shaft can let the shaft or interaxle driveline detach from the truck and become a road hazard, increasing crash risk. Schedule the dealer inspection soon and drive cautiously until the shaft is checked. Repair is free at any franchised Peterbilt dealer.
What should I do?
- Check your VIN to confirm your 2020 Peterbilt vehicle is included in this recall.
- Contact your nearest franchised Peterbilt dealer to schedule the free rear axle output shaft inspection and replacement if needed.
- Bring the recall notice if PACCAR sent one. If not, reference recall number 19V911 and PACCAR recall 19PBG when you call.
- Drive cautiously until the repair is complete. Stop driving and contact the dealer if you hear driveline noise or feel vibration from the rear axle.
What happens at the repair
At the dealer, a Peterbilt technician inspects the forward rear axle output shafts and replaces any shaft covered by recall 19V911 that needs replacement. The inspection, replacement parts, and labor are free under the recall. PACCAR has a general reimbursement plan on file for this campaign. If you already paid out of pocket for an output shaft repair tied to this defect, contact Peterbilt customer service and keep repair orders, invoices, and proof of payment for the reimbursement review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 19, 2019 | NHTSA published the recall |
|---|---|
| December 19, 2019 | Dealer notification began |
| December 19, 2019 | Dealer notification ended |
| February 10, 2020 | Owner notification mailed |
| February 19, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 19, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V911?
Recall 19V911 covers 148 2020 Peterbilt 520, 567, 367, W990, 389, T800, T880, and 348 vehicles with forward rear axle output shafts that were improperly heat treated. If a shaft fractures, the shaft or interaxle driveline can detach and become a road hazard, increasing crash risk.
What should I do if my 2020 Peterbilt 520, 567, 367, W990, 389, T800, T880, or 348 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V911. If it is, contact a franchised Peterbilt dealer to schedule the output shaft inspection. The dealer will replace the output shafts as needed, free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and PACCAR says dealers will inspect and replace the output shafts as needed, free of charge. Parts and labor are covered for vehicles included in recall 19V911.
What is the safety risk?
The safety risk is a fractured rear axle output shaft. If the shaft or interaxle driveline detaches, it can become a road hazard and increase crash risk for your vehicle or nearby traffic. Confirm the VIN, then arrange the free dealer inspection and repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V911000 |
|---|---|
| Peterbilt customer service | 1-425-828-5888 |
| NHTSA recall # | 19V911 |
| NHTSA recall # (full) | 19V911000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →