Recall 19V908 affects 183 2019 Freightliner Sprinter vans because side-wall lashing rails can detach. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 183 2019 Sprinter vans, including the Sprinter 1500 and Sprinter 2500, because side wall lashing rails were not properly installed and can detach. If the rails disconnect, cargo can come loose and raise crash risk; the dealer repair will be free once Freightliner opens the remedy.
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What's wrong?
The side-wall lashing rails in the 2019 Freightliner Sprinter cargo van are the metal rails in the loading compartment used to secure cargo straps. Their job is to give tie-downs a fixed anchor point so boxes, tools, or equipment stay restrained while the van turns, stops, or hits rough pavement. The rail needs both mechanical support and bonded adhesive to stay attached to the body wall.
On affected Sprinter vans, the rails were not installed to manufacturing specifications. The adhesive was insufficient, placed in the wrong position, or missing the activator needed for a full cure. Rivets still provide support, so the rail does not immediately come off, but the bond is not the one Freightliner specified. Under cargo weight and driving loads, the rail can loosen or detach from the side wall.
There is no warning sign before failure. An owner is not expected to hear, see, or feel a clear signal before a lashing rail loses support.
Who's affected?
Spans Sprinter 1500, 2500, 3500, 4500, and Sprinter (VS30) van configurations, all tied to the equipment component.
| 2019 Freightliner Sprinter 1500 | Equipment |
|---|---|
| 2019 Freightliner Sprinter 2500 | Equipment |
| 2019 Mercedes-Benz Sprinter 1500 | Equipment |
| 2019 Mercedes-Benz Sprinter 4500 | Equipment |
| 2019 Freightliner Sprinter 3500 | Equipment |
| 2019 Freightliner Sprinter 4500 | Equipment |
| 2019 Mercedes-Benz Sprinter 2500 | Equipment |
| 2019 Mercedes-Benz Sprinter 3500 | Equipment |
| 2019 Mercedes-Benz Sprinter (VS30) | Equipment |
| Units affected | 183 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2019 Sprinter model does not confirm inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the lashing rails disconnect, cargo can come loose in the van and increase the risk of a crash. Secure loads carefully and schedule the recall repair when the dealer can complete it. Repair will be free at any franchised Freightliner dealer once available.
What should I do?
- Check your VIN to confirm your 2019 Freightliner Sprinter model is included in this recall.
- Watch for Freightliner repair instructions before scheduling service.
- Contact Freightliner customer service at 1-877-762-8267 with questions and reference recall number 19V908 when you call.
- Ask a franchised Freightliner dealer about the free lashing-rail side-wall repair that secures the cargo rails correctly.
- Secure cargo carefully and avoid hauling loose or heavy loads until the repair is complete.
What happens at the repair
Once the final dealer repair is available, a Freightliner technician will correctly affix the lashing rails to the side walls so they stay secured as intended. The dealer repair will be free once it opens, with parts and labor covered under recall 19V908. Repairs paid before the notice are handled through the existing new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under that warranty. Ask the service desk how that warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 19, 2019 | NHTSA published the recall |
|---|---|
| February 3, 2020 | Dealer notification began |
| February 3, 2020 | Dealer notification ended |
| February 10, 2020 | Interim owner notification (was planned for this date) |
| April 15, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V908?
Recall 19V908 covers 183 2019 Freightliner Sprinter vehicles with side-wall lashing rails that were not installed correctly. If the rails detach, cargo can become unsecured and increase crash risk. Dealers will correctly affix the lashing rails for free.
What should I do if my 2019 Freightliner Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 19V908. If it is, contact a franchised Freightliner dealer and ask for the lashing-rail repair. Reference recall number 19V908 and the manufacturer recall number VS3ZUSCHI when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy says dealers will correctly affix the lashing rails to the side walls free of charge. Parts and labor are covered at a franchised Freightliner dealer.
What is the safety risk in recall 19V908?
The risk is unsecured cargo. If the side-wall lashing rails disconnect, cargo inside the van can shift or come loose, increasing crash risk. Keep cargo secured, and confirm your VIN so the dealer can complete the free lashing-rail repair if your van is included.
When were owners notified about recall 19V908?
DVUSA issued an interim owner notification on February 7, 2020, and the recall began April 15, 2020. If you bought the van used or never received a letter, check your VIN and reference recall 19V908 when calling the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V908000 |
|---|---|
| Freightliner customer service | 1-877-762-8267 |
| NHTSA recall # | 19V908 |
| NHTSA recall # (full) | 19V908000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →