Recall 19V894 covers 1 2019 Maintainer Custom Body emergency vehicle for loose front shock mounts. A Spartan dealer installs the free repair.
Maintainer is recalling 1 2019 Custom Body heavy rescue emergency response vehicle because the front shocks can separate from the upper suspension mount. A loose shock can damage the steering gear housing, causing a steering fluid leak and loss of power steering assist, and Maintainer dealers will complete the repair free of charge.
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What's wrong?
The front shock on the 2019 Maintainer Custom Body is part of the front suspension. It helps control wheel movement after bumps, braking, and steering inputs so the emergency response vehicle stays settled. Its upper mount holds the shock in place while the suspension moves.
On the affected vehicle, the upper shock mounting hardware does not keep enough clamping force on the shock eye, the loop at the top of the shock. Over time, that loose joint can let the hardware back out or break. If the shock separates from the upper mount, the loose shock can contact the steering gear housing, damage it, and cause a steering fluid leak with loss of power steering assist.
A rattling noise or rough ride is the warning sign an owner or driver can notice. The shock bolt can also break without warning.
Who's affected?
The scope points to the front suspension and power steering system on the same 2019 Custom Body build.
| 2019 Maintainer Custom Body | front suspension |
|---|---|
| 2019 Maintainer Custom Body | power steering system |
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2019 Maintainer Custom Body does not confirm inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A broken shock bolt can cause a loss of power steering assist, which increases the risk of a crash. A rattling noise or rough ride can be a warning sign, but the bolt can also break without warning. Drive cautiously and schedule the repair soon. Repair is free at any franchised Maintainer dealer.
What should I do?
- Check your VIN to confirm your 2019 Maintainer Custom Body is included in this recall.
- Contact Maintainer customer service at 1-800-831-8588 to schedule the free repair with the servicing Spartan dealer.
- Schedule the shock-bolt replacement and shim service that secures the front shocks so they do not damage the steering gear housing.
- Bring the recall notice if Maintainer has mailed one. If not, reference recall number 19V894 when you call.
- Drive cautiously until the repair is complete. Leave extra room for steering and stopping.
What happens at the repair
At the dealer, a Maintainer technician installs new front shock bolts and adds shims if the suspension fit calls for them. The recall repair is free, including parts and labor. This repair keeps the front shocks secured at the upper mount so a loose shock does not damage the steering gear housing. Maintainer has a general reimbursement plan on file. If you already paid for this related repair, contact Maintainer customer service and keep your repair documents for the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 16, 2019 | NHTSA published the recall |
|---|---|
| December 16, 2019 | Interim owner notification (was planned for this date) |
| December 20, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V894?
Recall 19V894 covers 1 2019 Maintainer Custom Body emergency response vehicle with front shocks that can separate from the upper mount. A loose shock can damage the steering gear housing, cause a steering fluid leak, and lead to loss of power steering assist.
What should I do if my 2019 Maintainer Custom Body is on this recall?
Check your VIN to confirm this specific vehicle is included in recall 19V894. If it is, contact Maintainer customer service at 1-800-831-8588 or a Spartan dealer to arrange the shock-bolt repair. Reference recall number 19V894 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Maintainer's remedy says a Spartan dealer will install new shock bolts, and shims if necessary, free of charge.
Is it safe to drive my 2019 Maintainer Custom Body before the repair?
The filing does not include a do-not-drive instruction. The risk is loss of power steering assist if a separated front shock damages the steering gear housing and causes a steering fluid leak. Confirm your VIN, then ask the dealer how to handle the vehicle before the repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V894000 |
|---|---|
| Maintainer customer service | 1-800-831-8588 |
| NHTSA recall # | 19V894 |
| NHTSA recall # (full) | 19V894000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →