Recall 19V892 affects 129 2015-2018 Mercedes-Benz Cla 250, CLA250, and AMG CLA45 vehicles for an occupant-classification defect. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 129 2015-2018 CLA250 and AMG CLA45 vehicles because the Occupant Classification System was improperly calibrated. In a crash, that can prevent the front passenger air bag from deploying as designed, increasing injury risk for the passenger; Mercedes-Benz dealers will repair the system free of charge.
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What's wrong?
The occupant classification system in the front passenger seat of the 2015-2018 Mercedes-Benz Cla 250, CLA250, and AMG CLA45 tells the air bag system whether someone is sitting there. It uses seat calibration to identify the passenger seat status, then controls the PASSENGER AIRBAG ON / OFF display and the front passenger air bag response.
On affected vehicles, a supplier calibration process for the seat was not completed correctly. If one seat left the calibration machine rejected or incomplete, the machine retained information from that seat and applied it to the next seat. That left some front passenger seat cushions with incorrect occupant classification settings. The recall addresses the risk that the front passenger air bag will not deploy properly in a crash.
The warning sign is the PASSENGER AIRBAG ON / OFF lamp in the lower center console. If that lamp shows a status that does not match the person or seat condition, treat it as the signal Mercedes-Benz identified.
Who's affected?
Spans Cla 250, CLA250, and AMG CLA45 versions across the 2015-2018 model years, all tied to the air bag system.
| 2018 Mercedes-Benz Cla 250 | air bag system |
|---|---|
| 2015 Mercedes-Benz CLA250 | air bag system |
| 2016 Mercedes-Benz CLA250 | air bag system |
| 2017 Mercedes-Benz CLA250 | air bag system |
| 2017 Mercedes-Benz AMG CLA45 | air bag system |
| 2018 Mercedes-Benz AMG CLA45 | air bag system |
| Units affected | 129 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific coupe is included.
What's the safety risk?
If the passenger air bag does not deploy as designed in a crash, the front seat passenger faces increased injury risk. Watch the PASSENGER AIRBAG ON / OFF lamp in the lower center console and schedule the repair soon if your VIN is included. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2015-2018 Mercedes-Benz Cla 250, CLA250, or AMG CLA45 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free passenger-seat-cushion replacement that corrects the occupant classification system calibration for front passenger air bag deployment.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 19V892 when you call.
- Ask the dealer for driving guidance until the repair is complete, especially before carrying a front-seat passenger.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the passenger seat cushion so the Occupant Classification System can read the front passenger seat correctly. The replacement parts and labor are free under the recall. Mercedes-Benz has a general reimbursement plan on file for documented owner paid repairs tied to this defect. If you already paid for a related passenger seat cushion or air bag classification repair before the recall work, bring the repair order and payment records to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 16, 2019 | NHTSA published the recall |
|---|---|
| December 20, 2019 | Dealer notification began |
| December 20, 2019 | Dealer notification ended |
| February 7, 2020 | Interim owner notification (was planned for this date) |
| July 31, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V892?
Recall 19V892 covers 129 2015-2018 Mercedes-Benz Cla 250, CLA250, and AMG CLA45 vehicles with an Occupant Classification System calibration problem. The defect can prevent the front passenger air bag from deploying as designed. Mercedes-Benz dealers will replace the passenger seat cushion for free.
What should I do if my 2015-2018 Mercedes-Benz Cla 250, CLA250, or AMG CLA45 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V892. If it is, contact a franchised Mercedes-Benz dealer to schedule the passenger seat cushion replacement. Reference recall 19V892 or Mercedes-Benz recall number 2020060012 when you call. The repair is free.
Is the Mercedes-Benz recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 19V892, Mercedes-Benz dealers will replace the passenger seat cushion free of charge, including parts and labor.
What is the safety risk in recall 19V892?
The safety risk is reduced front passenger air bag protection in a crash. If the Occupant Classification System is improperly calibrated, the front passenger air bag can fail to deploy as designed, increasing the front seat passenger's risk of injury.
When did the Mercedes-Benz recall repair become available?
The recall repair began July 31, 2020. That means the dealer remedy is available now for included vehicles. Check your VIN first, then ask a franchised Mercedes-Benz dealer to perform the passenger seat cushion replacement under recall 19V892.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V892000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 19V892 |
| NHTSA recall # (full) | 19V892000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →