Recall 19V886 affects 20,441 2018-2019 Chrysler Pacifica vehicles for a lingering rearview camera image. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 20,441 2018-2019 Pacifica minivans because a software error can leave the rearview camera image on the 8.4 inch radio display after the vehicle shifts out of reverse. The lingering image can distract the driver and increase crash risk; Chrysler dealers will update the software free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The radio display in affected 2018-2019 Chrysler Pacifica vehicles is the center screen that shows audio, vehicle menus, and the rearview camera image when the van is in reverse. On vans equipped with the 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens, that screen is also part of the back over prevention system. After a backing event, the radio software is supposed to clear the rear camera image and return the display to normal operation.
On these Pacificas, the radio software can keep the rearview image on the screen after the transmission is shifted out of reverse. FCA found that a certain radio software level can keep that image displayed until the drive cycle ends, instead of ending within the allowed 10 second linger time. The affected radios need updated software so the display returns to its intended function after backing.
There is no warning sign before failure. The owner notices the problem only when the rearview image stays on the radio after shifting out of reverse.
Who's affected?
Includes both rear-camera and radio electrical components, so the VIN check is the clean way to separate included Pacifica minivans from matching-year vehicles outside the campaign.
| 2019 Chrysler Pacifica | Camera |
|---|---|
| 2019 Chrysler Pacifica | Radio/tape deck/cd etc. |
| 2018 Chrysler Pacifica | Camera |
| 2018 Chrysler Pacifica | Radio/tape deck/cd etc. |
| Units affected | 20,441 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific minivan.
What's the safety risk?
A rearview camera image that stays on after backing up distracts the driver and increases the risk of a crash. There is no warning sign before the image lingers, so keep the display in mind and schedule the software update soon. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Chrysler Pacifica is included in this recall.
- Contact a franchised Chrysler dealer to schedule the free radio software update that fixes the rearview camera image staying on the radio after shifting out of reverse.
- Bring the recall notice if Chrysler mailed one, or reference recall number 19V886 when you call.
- Watch the road and mirrors after backing up until the update is complete; the lingering rearview image can distract the driver.
What happens at the repair
At the dealer, a Chrysler technician updates the radio software on affected 2018-2019 Pacifica vehicles. The update corrects the software error that can leave the rearview camera image on the radio after the vehicle is shifted out of reverse. Parts and labor are free under the recall. FCA US says owners who already paid to repair this same problem can submit the original receipt or other adequate proof of payment to the company for expense confirmation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 12, 2019 | NHTSA published the recall |
|---|---|
| January 9, 2020 | Owner notification mailed |
| January 31, 2020 | Dealer notification began |
| January 31, 2020 | Dealer notification ended |
| January 31, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 31, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V886?
Recall 19V886 covers 20,441 2018-2019 Chrysler Pacifica minivans with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can leave the rearview camera image on the radio display after shifting out of reverse.
What should I do if my 2018-2019 Chrysler Pacifica is on this recall?
Check your VIN to confirm your specific Pacifica is included in recall 19V886. If it is, contact a franchised Chrysler dealer to schedule the radio software update. Reference recall 19V886 or Chrysler recall number VE2 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost, and Chrysler dealers will update the radio software free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The rearview image can stay on the radio screen after the vehicle is shifted out of reverse. That lingering image can distract the driver and increase crash risk. The fix is a free radio software update at a franchised Chrysler dealer.
When did Chrysler start the recall repair?
Chrysler began the recall on January 9, 2020. The remedy is available, so included 2018-2019 Pacifica owners can contact a franchised Chrysler dealer for the free radio software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V886000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 19V886 |
| NHTSA recall # (full) | 19V886000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →