If your VIN is in recall 19V873, Jayco Travel Trailer will relocate the ladder for free so the White Hawk escape window opens.
Jayco Travel Trailer is recalling 51 2019-2020 White Hawk travel trailers because the rear emergency escape window cannot fully open due to the exterior ladder placement. That blocked exit can increase the risk of injury in an emergency, and Jayco Travel Trailer dealers will complete the repair free of charge.
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What's wrong?
The rear emergency escape window on 2019-2020 Jayco Travel Trailer White Hawk travel trailers is meant to give occupants a second way out. It should open far enough to provide a usable exit when the main door is blocked or unsafe to use.
On affected White Hawk 24MBH trailers, the exterior ladder was installed where it interferes with that rear escape window. Jayco moved the ladder from its specified location to avoid a roof sealant issue near the ladder foot. That solved one production problem but placed the ladder in the window's opening path, so the window cannot open as required.
There is no warning sign before failure. The problem is the ladder placement itself, so the issue shows up when the rear emergency escape window is opened and hits the ladder instead of reaching its full opening.
Who's affected?
Both model years list the same emergency exit structure component.
| 2019 Jayco Travel Trailer White Hawk | body or structural component |
|---|---|
| 2020 Jayco Travel Trailer White Hawk | body or structural component |
| Units affected | 51 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific trailer.
What's the safety risk?
In an emergency, ladder interference with the escape window can keep occupants from exiting through that window, increasing the risk of injury. Confirm your VIN and schedule the repair soon so the escape window works as intended. Repair is free at any franchised Jayco Travel Trailer dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Jayco Travel Trailer White Hawk is included in this recall.
- Contact a franchised Jayco Travel Trailer dealer to schedule the free ladder relocation that lets the rear emergency escape window open fully.
- Bring the recall notice if Jayco Travel Trailer mailed one. If not, reference recall number 19V873 when you call.
- Keep the rear emergency escape window area clear until the repair is complete.
- Call Jayco Travel Trailer customer service at 1-800-283-8267 with questions about scheduling or the free repair.
What happens at the repair
At the dealer, a Jayco Travel Trailer technician removes the existing exterior ladder and relocates it so it no longer interferes with the rear emergency escape window. The recall repair is free at the dealer now, with parts and labor covered. If you already paid out of pocket for the same ladder relocation before the recall notice, Jayco's general reimbursement plan is on file. Bring repair invoices and payment documentation to the service desk so the dealer can explain the claim process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 10, 2019 | NHTSA published the recall |
|---|---|
| December 20, 2019 | Dealer notification began |
| December 20, 2019 | Dealer notification ended |
| December 20, 2019 | Owner notification mailed |
| December 20, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V873?
Recall 19V873 covers 51 2019-2020 Jayco Travel Trailer White Hawk travel trailers, model 24MBH, with a rear emergency escape window blocked by the exterior ladder placement. Jayco Travel Trailer dealers will remove and relocate the ladder for free.
What should I do if my 2019-2020 Jayco Travel Trailer White Hawk is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 19V873. If it is, contact a franchised Jayco Travel Trailer dealer to schedule the ladder relocation. Reference recall number 19V873 and Jayco recall number 9901503 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jayco Travel Trailer dealers will remove and relocate the existing ladder free of charge so it stops interfering with the emergency escape safety window.
What is the safety risk?
The rear emergency escape window cannot fully open because the exterior ladder is in the way. In an emergency, occupants can be blocked from exiting through that window, increasing injury risk. The free dealer repair moves the ladder so the escape window opens properly.
What if I bought my Jayco Travel Trailer White Hawk used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific White Hawk is included, then call a franchised Jayco Travel Trailer dealer or Jayco customer service at 1-800-283-8267.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V873000 |
|---|---|
| Jayco Travel Trailer customer service | 1-800-283-8267 |
| NHTSA recall # | 19V873 |
| NHTSA recall # (full) | 19V873000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →