Recall 19V867 affects 1 2020 Mercedes-Benz Gle 450 vehicle for defective third-row headrests. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 1 2020 Gle 450 vehicle under recall 19V867 because the third-row headrests have insufficient padding and a securing rod that affects headrest adjustment and operation. In a crash, the headrest can provide less protection and increase injury risk; Mercedes-Benz dealers will replace the affected headrests free of charge.
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What's wrong?
The third row headrest in the 2020 Mercedes-Benz Gle 450 is part of the rear seat system. It is supposed to support the occupant's head, adjust to the right position, and stay locked in place through the securing rod inside the headrest assembly.
On the recalled vehicle, the headrests were built outside the current production specification. The padding is not sufficient, and the securing rod does not hold the headrest in place the way it should. That affects how the headrest adjusts and operates, so the part does not provide the intended support.
There is no warning sign before failure. An owner should not expect a light, message, sound, or clear visual symptom that confirms the headrest has the affected padding or securing rod.
Who's affected?
| 2020 Mercedes-Benz Gle 450 | seat assembly |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
The third row headrest can fail to protect an occupant properly in a crash, increasing the risk of injury. There is no warning sign before this protection problem matters, so confirm your VIN and schedule the dealer repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz Gle 450 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free third-row headrest replacement that fixes the padding and headrest securement issue.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 19V867 when you call.
- Keep passengers out of the third row until the headrests are replaced.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the third row headrests on the affected vehicle. The new headrests address the padding and securing rod issue described in recall 19V867, so the headrest can adjust and stay in place as intended. Parts and labor are covered under the recall. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, since all involved vehicles remain under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 6, 2019 | NHTSA published the recall |
|---|---|
| December 13, 2019 | Dealer notification began |
| December 13, 2019 | Dealer notification ended |
| February 4, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 4, 2020 | Interim owner notification (was planned for this date) |
| February 11, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V867?
Recall 19V867 covers 1 2020 Mercedes-Benz Gle 450 vehicle with third-row headrests that have insufficient padding and a securing rod that does not hold the headrest in place as designed. Mercedes-Benz will replace the affected third-row headrests for free.
What should I do if my 2020 Mercedes-Benz Gle 450 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V867. If it is, contact a franchised Mercedes-Benz dealer to schedule the third-row headrest replacement. Reference recall number 19V867 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz will replace the affected third-row headrests free of charge at a franchised Mercedes-Benz dealer.
What is the safety risk?
In recall 19V867, the third-row headrest does not provide the intended occupant protection in a crash. Mercedes-Benz says the defect increases injury risk for someone sitting in that row. The remedy is a free replacement of the affected headrests.
What if I bought my Mercedes-Benz Gle 450 used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Gle 450 is included, then call a franchised Mercedes-Benz dealer and reference recall number 19V867.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V867000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 19V867 |
| NHTSA recall # (full) | 19V867000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →