Recall 19V849 affects 144,937 2011-2017 Volvo S60, V60CC, S60CC, V60, and S60I vehicles for door-latch failure. Repair is free at any franchised Volvo dealer.
Volvo is recalling 144,937 2011-2017 S60, V60CC, S60CC, V60, and S60I vehicles because a door latch component can break and leave a door difficult to close or not fully secured. A door that opens while moving increases injury risk, and Volvo dealers will complete the recall repair free of charge.
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What's wrong?
The door latch on 2011-2017 Volvo S60, V60CC, S60CC, V60, and S60I vehicles is the mechanical catch that holds each door closed after you shut it. Inside the latch, a pawl spring and retention hook help the latch grab and stay locked, so the door does not bounce back open or sit partly latched.
On affected vehicles, heat exposure over time weakens a component inside the latch. The weakened piece can break while the door is being used, especially when the door is opened. Once that happens, the latch can become hard to close or can make the door seem shut when it is not fully latched.
Owners can notice the door taking extra force to close, bouncing back, or failing to latch cleanly. If the driver or passenger misses that sign, the open-door warning light in the driver information display is the backup signal that the door is still ajar.
Who's affected?
Spans five Volvo model lines across seven model years, all tied to the same door latch component.
| 2011 Volvo S60 | Latch |
|---|---|
| 2015 Volvo V60CC | Latch |
| 2016 Volvo V60CC | Latch |
| 2017 Volvo V60CC | Latch |
| 2016 Volvo S60CC | Latch |
| 2017 Volvo S60CC | Latch |
| 2012 Volvo S60 | Latch |
| 2013 Volvo S60 | Latch |
| 2014 Volvo S60 | Latch |
| 2015 Volvo S60 | Latch |
| 2015 Volvo V60 | Latch |
| 2016 Volvo S60 | Latch |
| 2016 Volvo S60I | Latch |
| 2016 Volvo V60 | Latch |
| 2017 Volvo S60 | Latch |
| 2017 Volvo S60I | Latch |
| 2017 Volvo V60 | Latch |
| 2014 Volvo S60CC | Latch |
| 2014 Volvo V60 | Latch |
| 2011 Volvo V60 | Latch |
| 2012 Volvo V60CC | Latch |
| 2011 Volvo S60CC | Latch |
| 2015 Volvo S60CC | Latch |
| 2012 Volvo S60I | Latch |
| 2014 Volvo V60CC | Latch |
| 2013 Volvo S60CC | Latch |
| 2012 Volvo S60CC | Latch |
| 2011 Volvo S60I | Latch |
| 2012 Volvo V60 | Latch |
| 2013 Volvo V60 | Latch |
| 2011 Volvo V60CC | Latch |
| 2015 Volvo S60I | Latch |
| 2013 Volvo V60CC | Latch |
| 2014 Volvo S60I | Latch |
| 2013 Volvo S60I | Latch |
| Units affected | 144,937 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A door that is not securely latched can open while the vehicle is moving, increasing the risk of injury to an occupant. If a door is hard to close, bounces, fails to latch, or the open-door warning light appears, treat it as unsafe and schedule the recall repair soon. Repair is free at any franchised Volvo dealer.
What should I do?
- Check your VIN to confirm whether your 2011-2017 Volvo S60, V60CC, S60CC, V60, or S60I is included in this recall.
- Contact your nearest franchised Volvo dealer to schedule the free replacement of all four door latches, the repair for doors that do not latch securely.
- Bring the recall notice if Volvo mailed one. If not, reference recall number 19V849 when you call.
- Verify every door latches firmly before each drive, and stop using any door that does not stay securely closed.
- Call Volvo customer service at 1-800-458-1552 with questions about the repair or scheduling.
What happens at the repair
At the dealer, a Volvo technician replaces all 4 door latches in the front and rear side doors with improved latches. The recall repair is free, with parts and labor covered. If you paid out of pocket for this door latch repair before receiving the owner letter, Volvo offers reimbursement review for the repair tied to this recall. Keep your repair invoice and proof of payment, then contact Volvo Customer Care or ask the service desk how to submit the documents.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 26, 2019 | NHTSA published the recall |
|---|---|
| December 6, 2019 | Dealer notification began |
| December 6, 2019 | Dealer notification ended |
| January 24, 2020 | Interim owner notification (was planned for this date) |
| April 9, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V849?
Recall 19V849 covers 144,937 2011-2017 Volvo S60, V60CC, S60CC, V60, and S60I vehicles with door latches that can break or fail to hold a door securely closed. Volvo dealers replace all four door latches for free.
What should I do if my 2011-2017 Volvo S60, V60CC, S60CC, V60, or S60I is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V849. If it is, contact a franchised Volvo dealer to schedule replacement of all four door latches. Reference recall number 19V849 or Volvo recall number R89978 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Volvo dealers replace all four door latches free of charge. Parts and labor are covered at any franchised Volvo dealer.
What is the safety risk?
A door that is not securely latched can open while the vehicle is moving, increasing injury risk for an occupant. Until the dealer completes the repair, pay close attention to whether each door fully latches before driving.
What if I bought my Volvo used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Volvo is included, then call a franchised Volvo dealer and reference recall number 19V849 or Volvo recall number R89978.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V849000 |
|---|---|
| Volvo customer service | 1-800-458-1552 |
| NHTSA recall # | 19V849 |
| NHTSA recall # (full) | 19V849000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →