Recall 19V836 affects 18 2020 Temsa TS45 buses for uneven aisle floor hatches. Repair is free at any franchised Temsa dealer.
Temsa is recalling 18 2020 TS45 buses because improperly installed aisle floor hatches can leave uneven floor surfaces. The height difference increases the risk of injury for passengers or crew in the aisle, and Temsa dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The aisle floor hatches in a 2020 Temsa TS45 bus are access panels built into the passenger aisle floor. They let technicians reach equipment below the floor while still giving passengers and crew a flat walking surface when the hatches are closed. The hatch has to sit level with the surrounding aisle, because even a small drop creates an indentation where people walk.
On affected TS45 buses, the hatches were installed improperly and sit lower than the aisle floor around them. Temsa traced the issue to a deviation during floor hatch installation after reviewing production records and the design. That mismatch leaves an uneven floor instead of a flush aisle surface.
There is no warning sign before failure. The issue is visible as an uneven spot or indentation in the aisle floor, so owners and operators should note any floor hatch that sits below the surrounding aisle.
Who's affected?
| 2020 Temsa TS45 | body or structural component |
|---|---|
| Units affected | 18 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Temsa TS45 bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An uneven surface at the floor hatches can make footing less predictable and increase the risk of injury inside the bus. Use extra care when stepping near the hatch area, and have the floor hatches revised as soon as service is arranged. Repair is free at any franchised Temsa dealer.
What should I do?
- Check your VIN to confirm your 2020 Temsa TS45 is included in this recall.
- Contact your nearest franchised Temsa dealer to schedule the free floor-hatch revision that levels the uneven aisle floor.
- Bring the recall notice if Temsa sent one, and reference recall number 19V836 when you call.
- Keep passengers clear of uneven aisle-floor areas until the repair is complete.
What happens at the repair
At the dealer, a Temsa technician revises the aisle floor hatches so the floor surface sits correctly and no longer creates uneven walking areas inside the bus. The recall repair is free, with parts and labor covered. The recall began December 24, 2019, so an owner with an included 2020 TS45 can contact a Temsa dealer for the hatch revision and reference recall 19V836 when scheduling service.
Timeline
| November 20, 2019 | NHTSA published the recall |
|---|---|
| December 24, 2019 | Owner notification mailed |
| December 25, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 25, 2019 | Interim owner notification (was planned for this date) |
| January 1, 2020 | Dealer notification ended |
Frequently asked questions
What is recall 19V836?
Recall 19V836 covers 18 2020 Temsa TS45 buses with aisle floor hatches that were installed improperly. The defect can leave uneven floor surfaces inside the bus, increasing injury risk. Temsa dealers will revise the floor hatches for free.
What should I do if my 2020 Temsa TS45 is on this recall?
Check your VIN to confirm your specific bus is included in recall 19V836. If it is, contact a Temsa dealer to schedule the floor-hatch revision. Reference recall number 19V836 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to perform the recall repair at no cost. Temsa dealers will revise the affected floor hatches free of charge, and Temsa customer service is available at 1-407-271-8935.
What is the safety risk?
The safety risk is an injury from uneven aisle floor surfaces. Temsa reported that improperly installed floor hatches can create a surface level difference inside the bus. The dealer repair corrects the hatch installation for free.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V836000 |
|---|---|
| Temsa customer service | 1-407-271-8935 |
| NHTSA recall # | 19V836 |
| NHTSA recall # (full) | 19V836000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →