Recall 19V822 affects 3 2019 Mercedes-Benz Glc 300 vehicles for a power steering control unit defect. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 3 2019 Glc 300 SUVs under recall 19V822 because the electrical connection between the power steering motor and its control unit can fail. Losing power steering assist forces greater steering effort and raises the risk of a crash, so Mercedes-Benz dealers will repair the connection free of charge.
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What's wrong?
Electric power steering on the 2019 GLC 300 uses a small electric motor at the steering rack to assist the driver. A control unit tells that motor how much help to add based on steering input and vehicle speed. The motor and the control unit talk through soldered pins inside the control unit, and those soldered joints carry the electrical signal that keeps assist working.
On affected vehicles, the soldering on those pins was not done to specification during an isolated period at the supplier. Over time, the weakened joints can break the electrical connection between the control unit and the motor. When that contact is lost, steering assist drops out and the wheel feels much heavier, especially at low speeds and during parking.
The first warning sign is a message in the instrument cluster telling the driver that power steering is affected. If that message appears, the steering is the next thing to feel different.
Who's affected?
| 2019 Mercedes-Benz Glc 300 | power steering system |
|---|---|
| Units affected | 3 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
Not every 2019 Mercedes-Benz Glc 300 is on the list. Check your VIN to confirm whether your specific SUV is included in this recall.
What's the safety risk?
A loss of power steering assist forces much greater effort at the wheel and raises the risk of a crash, especially during low-speed maneuvers and parking. A warning message in the instrument cluster signals the problem before assist drops out, so treat that alert as a reason to schedule the repair right away and avoid tight steering situations until it is done. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Glc 300 is included in this recall.
- Contact your nearest franchised Mercedes-Benz dealer to schedule the electric-power-steering control unit replacement that restores reliable steering assist.
- Reference recall number 19V822 when you call, along with Mercedes-Benz recall 2019110014.
- Call Mercedes-Benz customer service at 1-800-367-6372 with questions about parts availability or your owner notification.
- Drive with extra care until the repair is complete. Expect heavier steering effort if the power steering assist drops out, especially at low speeds.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the electric power steering control unit on your GLC 300. The replacement parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate reimbursement program, since the affected vehicles remain under warranty coverage. Ask the service desk how warranty coverage applies if you have prior repair paperwork for a related steering issue.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 18, 2019 | NHTSA published the recall |
|---|---|
| November 22, 2019 | Dealer notification began |
| December 20, 2019 | Owner notification mailed |
| January 14, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V822?
Recall 19V822 covers 3 2019 Mercedes-Benz GLC 300 and GLC 300 4MATIC vehicles with a faulty electrical connection between the power steering electric motor and the control unit. The connection can fail and cause a loss of electric power steering assist. Mercedes-Benz dealers will replace the electric power steering control unit at no cost.
What should I do if my 2019 Mercedes-Benz GLC 300 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V822. If it is, contact a franchised Mercedes-Benz dealer to schedule replacement of the electric power steering control unit. Reference recall number 19V822 when you call. The repair is free. You can also contact Mercedes-Benz customer service at 1-800-367-6372.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost to the owner. Mercedes-Benz will replace the electric power steering control unit free of charge at any franchised Mercedes-Benz dealer, regardless of where the vehicle was originally purchased.
What is the safety risk?
The electrical connection between the power steering electric motor and the control unit can fail, resulting in a loss of electric power steering assist. A loss of power steering assist requires greater steering effort to control the vehicle, increasing the risk of a crash. The replacement repair eliminates the defect.
What if I bought my Mercedes-Benz GLC 300 used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Mercedes-Benz never mailed you a notice, check your VIN to confirm whether your specific vehicle is included in recall 19V822, and reference the recall number when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V822000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 19V822 |
| NHTSA recall # (full) | 19V822000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →