Recall 19V802 affects 11,217 2020 Hyundai Palisade SUVs because mounting bolts can damage side curtain air bags. Repair is free at any franchised Hyundai dealer.
Hyundai is recalling 11,217 2020 Palisade vehicles because mounting bolts for the side curtain air bags can damage the air bags during deployment. The defect can keep the side curtain air bags from inflating properly in a crash, increasing injury risk; Hyundai dealers will complete the free repair.
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What's wrong?
The side curtain air bags in the 2020 Hyundai Palisade are packed along the upper side of the cabin. In a side crash, they deploy from the roof area to help protect occupants near the side windows. Mounting bolts hold that air bag assembly in place, so the shape and clearance of those bolts matters.
On affected Palisades, the bolt heads were made with sharp corners on the hexagonal head. Those corners can interfere with the side curtain air bag. When the air bag deploys, the sharp edge can damage the bag instead of letting it unfold cleanly.
There is no warning sign before failure. The bolts and folded air bag are hidden behind interior trim, and the problem shows up only when the side curtain air bag deploys.
Who's affected?
| 2020 Hyundai Palisade | side air bag |
|---|---|
| Units affected | 11,217 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Hyundai Palisade is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
In a crash, damaged side curtain air bags can fail to inflate properly, increasing the risk of injury. There is no warning sign before inflation is needed, so schedule the recall repair soon if your VIN is included. Repair is free at any franchised Hyundai dealer.
What should I do?
- Check your VIN to confirm your 2020 Hyundai Palisade is included in this recall.
- Contact a franchised Hyundai dealer to schedule the free protective-cover installation on the side curtain air bag mounting bolts, which protects the air bags during deployment.
- Bring the recall notice if Hyundai has mailed one. If not, reference recall number 19V802 when you call.
- Ask Hyundai customer service at 1-855-371-9460 about scheduling questions and mention Hyundai recall 186.
What happens at the repair
At the dealer, a Hyundai technician installs a protective cover over the mounting bolts that secure the side curtain air bags. The cover keeps the bolts from damaging the air bags during deployment. The recall repair is free, including parts and labor. If you already paid for a related repair, Hyundai provides reimbursement under the plan it submitted on May 16, 2018. Bring documentation for the prior repair when you speak with Hyundai or the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 7, 2019 | NHTSA published the recall |
|---|---|
| December 20, 2019 | Owner notification mailed |
| January 3, 2020 | Dealer notification began |
| January 3, 2020 | Dealer notification ended |
| January 3, 2020 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 3, 2020 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V802?
Recall 19V802 covers 11,217 2020 Hyundai Palisade vehicles with side curtain air bag mounting bolts that can damage the air bags during deployment. Hyundai dealers will install protective covers on the mounting bolts for free.
What should I do if my 2020 Hyundai Palisade is on this recall?
Check your VIN to confirm your specific Palisade is included in recall 19V802. If it is, contact a franchised Hyundai dealer to schedule installation of the protective bolt covers. Reference Hyundai recall number 186 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Hyundai dealers will install protective covers on the side curtain air bag mounting bolts free of charge.
What is the safety risk?
The safety risk is that a damaged side curtain air bag can fail to inflate properly in a crash. That increases the risk of injury. If your VIN is included, schedule the free Hyundai dealer repair so the mounting bolts get protective covers.
What if I bought my Hyundai Palisade used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your 2020 Hyundai Palisade is included, then call a franchised Hyundai dealer and reference recall 19V802 or Hyundai recall number 186.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V802000 |
|---|---|
| Hyundai customer service | 1-855-371-9460 |
| NHTSA recall # | 19V802 |
| NHTSA recall # (full) | 19V802000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →