Recall 19V800 covers 3 2019 Freightliner Sprinter vans for a weak front-seat height-adjuster weld. Repair is free at any franchised Freightliner dealer.
Freightliner is recalling 3 2019 Sprinter 3500, Sprinter 2500, Sprinter 1500, and Sprinter 4500 vehicles because the front-seat height adjuster was not welded properly. In a crash, the weld can break and let the seat cushion shift forward, increasing injury risk; Freightliner dealers will complete the repair free of charge.
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What's wrong?
The front seat height adjuster on the 2019 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 is part of the seat frame. It lets the driver or passenger set the seat position, then holds that position while the van is being driven. The seat depends on that adjuster staying solid under normal use and crash forces.
On affected Sprinter vans, a welded joint in the front seat height adjuster was not fully welded during production. That weak joint does not have the strength the seat frame was designed to have. In a front or rear crash, the adjuster can fail to hold the seat in its intended position, which increases the risk that the occupant is not protected as designed.
There is no warning sign before failure. The seat can look and feel normal during everyday driving, so the VIN decides whether this recall applies.
Who's affected?
Covers four Sprinter weight classes for the 2019 model year, all tied to the seat assembly.
| 2019 Freightliner Sprinter 3500 | seat assembly |
|---|---|
| 2019 Freightliner Sprinter 2500 | seat assembly |
| 2019 Mercedes-Benz Sprinter 1500 | seat assembly |
| 2019 Freightliner Sprinter 4500 | seat assembly |
| 2019 Mercedes-Benz Sprinter 4500 | seat assembly |
| 2019 Mercedes-Benz Sprinter 3500 | seat assembly |
| 2019 Mercedes-Benz Sprinter 2500 | seat assembly |
| 2019 Freightliner Sprinter 1500 | seat assembly |
| Units affected | 3 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2019 Sprinter model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
In a crash, the front seat weld seam can break and let the seat cushion shift forward, increasing injury risk. No warning sign is listed for this seat issue, so confirm your VIN and schedule the seat tilt adjuster replacement if included. Repair is free at any franchised Freightliner dealer.
What should I do?
- Check your VIN to confirm your 2019 Freightliner Sprinter 3500, Sprinter 2500, Sprinter 1500, or Sprinter 4500 is included in this recall.
- Contact a franchised Freightliner dealer to schedule the free front-seat tilt-adjuster replacement that fixes the seat height-adjuster weld issue.
- Bring the recall notice if you have it. If not, reference recall number 19V800 when you call.
- Call Freightliner customer service at 1-877-762-8267 with questions about scheduling or owner notice status.
- Drive with added care until the repair is complete, since the seat cushion can shift forward in a crash if the weld breaks.
What happens at the repair
At the dealer, a Freightliner technician replaces the tilt adjuster for the front seats. That repair addresses the seat-height adjuster weld issue described in recall 19V800. Parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because all involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 6, 2019 | NHTSA published the recall |
|---|---|
| November 15, 2019 | Dealer notification began |
| November 15, 2019 | Dealer notification ended |
| December 20, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 20, 2019 | Interim owner notification (was planned for this date) |
| March 9, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V800?
Recall 19V800 covers 3 2019 Freightliner Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles with an insufficient weld on the front-seat height adjuster. In a crash, the weld can break and let the seat cushion shift forward, increasing injury risk.
What should I do if my 2019 Freightliner Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 19V800. If it is, contact a franchised Freightliner dealer to schedule replacement of the front-seat tilt adjuster. Reference recall number 19V800 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Freightliner dealers will replace the affected front-seat tilt adjuster free of charge. Parts and labor are covered for vehicles included in recall 19V800.
What is the safety risk?
The safety risk is seat movement during a crash. NHTSA campaign 19V800 says the weld on the front-seat height adjuster can break in a crash, allowing the seat cushion to shift forward and increasing the risk of injury.
What if I bought this Freightliner Sprinter used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to see whether your specific 2019 Freightliner Sprinter is included, then call a franchised Freightliner dealer and reference recall 19V800.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V800000 |
|---|---|
| Freightliner customer service | 1-877-762-8267 |
| NHTSA recall # | 19V800 |
| NHTSA recall # (full) | 19V800000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →