Recall 19V797 affects 10 2014 Keystone Springdale trailers for an incorrect tire, rim, and axle label. Repair is free at any franchised Keystone dealer.
Keystone is recalling 10 2014 Springdale trailers because the Federal Identification Tag lists the wrong tire, rim, and axle size. The wrong label can lead an owner to overload the trailer and increase crash risk; Keystone dealers will correct the label free of charge.
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What's wrong?
The Federal Identification Tag on the 2014 Keystone Springdale is the certification label attached to the trailer. It tells an owner, dealer, or inspection shop the tire size, rim size, and axle size assigned to that specific camper. That information is used when checking fitment, loading, and replacement parts.
On affected Springdale trailers, Keystone printed the wrong tire, rim, and axle sizes on the tag. The camper itself has the correct equipment, but the label does not match it. That leaves the trailer with an incorrect certification label instead of a defect in the tire, rim, or axle hardware.
The warning sign is visible on the tag. If the tire, rim, and axle sizes on the Federal Identification Tag do not match the equipment on the trailer, that is the problem this recall corrects.
Who's affected?
| 2014 Keystone Springdale | vehicle label (placard or certification) |
|---|---|
| Units affected | 10 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2014 Keystone Springdale trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the Federal Identification Tag lists the wrong rim, tire, or axle information, an owner can load the trailer beyond its intended limit. Overloading raises crash risk. Confirm the label before loading heavy cargo and schedule the tag replacement. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2014 Keystone Springdale is included in this recall.
- Contact a franchised Keystone dealer to schedule the free Federal Identification Tag replacement that corrects the tire, rim, and axle information.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 19V797 and Keystone recall 19-364 when you call.
- Avoid loading the trailer based only on the old tag until the dealer replaces it.
- Call Keystone customer service at 1-866-425-4369 with questions about the free label replacement.
What happens at the repair
At the dealer, a Keystone technician replaces the Federal Identification Tag on the trailer. The corrected tag gives the proper tire, rim, and axle size information for the 2014 Springdale covered by this recall. The recall repair is free at the dealer now, with parts and labor covered. Keystone's general reimbursement plan is on file for owners who already paid for a related Federal Identification Tag correction. Bring documentation of that prior repair to the service desk or contact Keystone customer service to ask how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 6, 2019 | NHTSA published the recall |
|---|---|
| December 2, 2019 | Dealer notification began |
| December 2, 2019 | Dealer notification ended |
| December 2, 2019 | Owner notification mailed |
| December 2, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V797?
Recall 19V797 covers 10 2014 Keystone Springdale trailers with a Federal Identification Tag that lists the wrong tire, rim, and axle size. The incorrect label can lead to unintentional overloading of the trailer, which increases crash risk. Keystone dealers will replace the tag for free.
What should I do if my 2014 Keystone Springdale is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V797. If it is, contact a franchised Keystone dealer to schedule replacement of the Federal Identification Tag. The dealer repair is free, and Keystone customer service is available at 1-866-425-4369.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone's remedy says dealers will replace the Federal Identification Tag free of charge. You do not have to return to the dealer that sold the trailer.
What is the safety risk?
The safety risk is trailer overloading from incorrect tire, rim, or axle information on the Federal Identification Tag. If the trailer is loaded using the wrong rating information, that overload increases the risk of a crash. Confirm the VIN and arrange the free tag replacement.
What if I bought my Keystone Springdale used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your 2014 Keystone Springdale is included, then reference recall 19V797 when you contact a Keystone dealer for the free replacement tag.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V797000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 19V797 |
| NHTSA recall # (full) | 19V797000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →