2013-2017 Mercedes-Benz Vehicles Recall 19V787: eCall Fault

Recall 19V787 covers 24,226 2013-2017 Mercedes-Benz vehicles with eCall software that can report the wrong location. Repair is free at any franchised Mercedes-Benz dealer.

What's wrong?

The communication module in affected 2013-2017 Mercedes-Benz vehicles supports the emergency call system, called eCall. When an automatic or manual emergency call is made, the module uses GPS date and time data to help calculate the vehicle's position and send that location with the call.

On vehicles that did not receive the software update, a fault in the module's software can read the GPS date and time differently from the actual date and time after November 4, 2019. That wrong timing data interferes with Assisted-GPS, the function that identifies the satellites needed for location. As a result, the vehicle's position is delayed, unavailable, or reported inaccurately during an emergency call.

There is no warning sign before failure. The driver does not get an advance alert that the emergency call location data is wrong, so the problem is handled through the communication module software update.

Who's affected?

The scope spans passenger cars and SUVs from the 2013-2017 model years, all listed under the Communication component.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

An inaccurate vehicle location can send emergency responders to the wrong place or slow their response, which increases the risk of injury. There is no advance warning before the location error. Keep service records current and arrange the software check or update promptly. Repair will be free at any franchised Mercedes-Benz dealer once available.

What should I do?

1. Check your VIN to confirm your 2013-2017 Mercedes-Benz vehicle is included in this recall.
2. Watch for Mercedes-Benz recall instructions if you have not received them, since the owner notice was mailed.
3. Call Mercedes-Benz customer service at 1-800-367-6372 with questions and reference recall number 19V787 when you call.
4. Contact a franchised Mercedes-Benz dealer to have the eCall communication-module software checked and updated free of charge if the remote update did not complete.
5. Keep your contact information current with Mercedes-Benz so recall notices for this vehicle reach you.

What happens at the repair

Mercedes-Benz has initiated a remote software update for the eCall communication module. Once the dealer remedy is available, a Mercedes-Benz technician will check whether the remote update succeeded and update the communication module software if needed. The software check and update are free under the recall. Out of pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because all involved vehicles remain covered under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.

Timeline

Frequently asked questions

More information

Source documents

• Download Misc. Document (PDF) · RMISC
• Download Recall Investigation Document (PDF) (PDF) · RCRIT
• Download Owner Notification Letter (PDF) · RCONL
• Download Owner Notice (PDF) · RCMN
• Download Recall Report (PDF) · RCLRPT
• Download Quarterly Report (PDF) · RCLQRT
• Download Recall Acknowledgement (PDF) · RCAK

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →