Recall 19V767 affects 293,558 2015-2017 Ford Transit vehicles for flexible coupling failure. Interim coupling replacement is free until Ford opens the final repair.
Ford is recalling 293,558 2015-2017 Transit vans under recall 19V767 because the flexible coupling between the transmission and driveshaft can fail early. A separated driveshaft can damage brake or fuel lines, stop the van from moving, or let it roll when Park is used without the parking brake; the final Ford dealer repair will be free once Ford opens it.
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What's wrong?
The flexible coupling on the 2015-2017 Ford Transit sits between the transmission and the driveshaft. It is a driveline part that helps transfer engine power while absorbing movement and vibration as the vehicle moves. When it works correctly, the driveshaft stays connected and turns smoothly under load.
On affected Transit vehicles, the driveline angle puts extra strain on that coupling. Ford found that the redesigned coupling used in an earlier recall repair did not hold up for long-term use under certain severe duty conditions or vehicle applications. As the coupling cracks and wears, the connection between the transmission and driveshaft becomes less stable.
Owners can hear an obvious moaning noise from underneath the vehicle, especially while coasting. Continued driving with a cracked coupling leads to louder driveline noise and a vibration you can feel in the vehicle.
Who's affected?
The same driveline component applies across the model-year span, with no separate trim split shown in the scope.
| 2015 Ford Transit | driveline |
|---|---|
| 2016 Ford Transit | driveline |
| 2017 Ford Transit | driveline |
| Units affected | 293,558 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A failed flexible coupling can leave the Transit unable to move and let a disconnected driveshaft damage brake or fuel lines. If the van is left in Park without the parking brake, separation can also let it roll, increasing crash or injury risk. Moaning driveline noise or vibration means schedule service soon. Repair will be free at any franchised Ford dealer once Ford opens it.
What should I do?
- Check your VIN to confirm your 2015-2017 Ford Transit is included in this recall.
- Wait for Ford's final-repair notice before scheduling the permanent driveshaft front-section replacement with the mechanical u-joint.
- Ask a franchised Ford dealer about the free interim flexible-coupling replacement every 40,000 miles until the final repair opens.
- Apply the parking brake every time you park until the repair is complete.
- Call Ford customer service at 1-866-436-7332 with questions, and reference recall number 19V767 and Ford recall 19S38.
What happens at the repair
For now, a Ford technician replaces the flexible coupling every 40,000 miles until the final remedy is available. Once Ford opens the final repair, the dealer will install a driveshaft front section with a mechanical u-joint in place of the flexible coupling. Parts and labor are free under the recall. If you paid for this repair before the recall notice, Ford's standard reimbursement plan covers eligible documented costs through April 30, 2019. Bring your repair paperwork to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 25, 2019 | NHTSA published the recall |
|---|---|
| October 28, 2019 | Dealer notification began |
| October 28, 2019 | Dealer notification ended |
| April 1, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V767?
Recall 19V767 covers 293,558 2015-2017 Ford Transit vehicles with a flexible coupling between the transmission and driveshaft that can fail early. Ford's interim repair replaces the flexible coupling every 40,000 miles until the final mechanical u-joint remedy is available.
What should I do if my 2015-2017 Ford Transit is on this recall?
Check your VIN to confirm your specific Transit is included in recall 19V767. If it is, contact a franchised Ford dealer and ask for the free interim flexible-coupling replacement. Reference Ford recall number 19S38 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Ford dealers will perform the interim flexible-coupling replacement free of charge, and the final driveshaft front-section repair with a mechanical u-joint is also free once available.
Is it safe to drive my Ford Transit before the repair?
The official risk is tied to driveshaft coupling failure. If the coupling fails, the Transit cannot move under its own power, the disconnected driveshaft can damage brake or fuel lines, and the vehicle can roll if Park is selected without the parking brake applied.
When were owners notified about recall 19V767?
Ford mailed owner notification letters on April 1, 2020. Used-vehicle owners and owners who never received a letter should still check the VIN, because the year and model are not enough to confirm inclusion in this recall.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V767000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 19V767 |
| NHTSA recall # (full) | 19V767000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →