Recall 19V763 affects 157 2019-2020 Crossroads Sunset trailers because furnace operation can invert cooktop flames. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 157 2019-2020 Sunset 242BH trailers because the interior range cooktop is not fully sealed from the furnace cavity. During furnace operation, the burner flame can invert, raising the risk of fire and injury; Crossroads dealers will complete the repair free of charge.
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What's wrong?
The interior range cooktop in 2019-2020 Crossroads Sunset 242BH trailers sits in a cabinet near the furnace cavity. The cooktop is supposed to burn propane at the burner surface, while the furnace moves heated air through its own enclosed space. The cabinet needs a separation between those spaces so furnace airflow does not disturb the cooktop flame.
On affected trailers, the cooktop cabinet is not fully sealed from the furnace cavity. When the furnace runs, air movement from that cavity can reach the range area and invert the burner flame instead of letting it burn upward in a controlled pattern. The repair adds a plywood panel where needed to separate the interior range from the furnace.
Owners can notice the problem when the furnace and interior range cooktop are used at the same time. The burner flames can change shape or direction, and the cooktop surface can get very hot.
Who's affected?
Spans the 2019 and 2020 model years, both tied to the furnace component.
| 2020 Crossroads Sunset | Furnace |
|---|---|
| 2019 Crossroads Sunset | Furnace |
| Units affected | 157 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific trailer.
What's the safety risk?
If the cooktop burner flames invert, the fire and injury risk increases. The issue involves the furnace and interior range cooktop being used at the same time, which can overheat the cooktop surface. Stop using those appliances together until the dealer inspection is complete, and shut off the range if the flame pattern changes. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Crossroads Sunset is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free cooktop cabinet and furnace-cavity inspection and sealing repair, which keeps the burner flame from inverting during furnace use.
- Bring the recall notice if Crossroads mailed one. Reference recall number 19V763 and Crossroads recall 19-362 when you call.
- Avoid using the furnace and interior range cooktop together until the dealer completes the inspection and sealing repair.
What happens at the repair
At the dealer, a Crossroads technician runs the furnace, inspects the interior range cooktop, and checks whether the cooktop cabinet is sealed from the furnace cavity. If the cabinet is not sealed, the technician seals it as needed. The recall repair is free, including parts and labor. Crossroads has a manufacturer reimbursement plan on file for owners who already paid for a related repair before the recall notice. Bring repair invoices or other documentation to the service desk so the reimbursement request can be reviewed.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 25, 2019 | NHTSA published the recall |
|---|---|
| November 18, 2019 | Owner notification mailed |
| December 16, 2019 | Dealer notification began |
| December 16, 2019 | Dealer notification ended |
| December 16, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 16, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V763?
Recall 19V763 covers 157 2019-2020 Crossroads Sunset trailers with an interior range cooktop cabinet that is not fully sealed from the furnace cavity. During furnace operation, the cooktop burner flame can invert, increasing the risk of fire and injury. Crossroads dealers will inspect and seal the area for free.
What should I do if my 2019-2020 Crossroads Sunset is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V763. If it is, contact a franchised Crossroads dealer to schedule the cooktop and furnace-cavity inspection. Reference recall 19V763 when you call. The dealer will seal the area as needed for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 19V763, the dealer inspects the interior range cooktop with the furnace running and seals the cabinet from the furnace cavity as needed, free of charge.
What is the safety risk?
The safety risk is fire and injury. If the cooktop burner flame inverts while the furnace is operating, flame behavior inside the trailer is no longer normal. If your VIN is included, schedule the free dealer inspection and sealing repair before using the furnace and cooktop together.
What if I bought my Crossroads Sunset used?
The free repair still applies. Federal recall law follows the vehicle, not the first owner. If you never received the original owner notice, check your VIN to confirm whether your specific Sunset trailer is included, then call a Crossroads dealer with recall 19V763.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V763000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 19V763 |
| NHTSA recall # (full) | 19V763000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →