Recall 19V724 affects 34 2018-2020 Volvo Bus 9700 buses for weak passenger seat belt anchorages. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 34 2018-2020 9700 vehicles because passenger seat belt attachments are not strong enough to anchor the belts during a crash. If a passenger is not properly restrained, injury risk increases; Volvo Bus dealers will complete the recall repair free of charge.
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What's wrong?
The passenger seat belt attachments on 2018-2020 Volvo Bus 9700 buses are the anchor points that hold each belt to the seat structure. In a crash, those anchor points have to keep the belt connected to the seat so the belt can restrain the person sitting there. That is the job covered by the seat belt anchorage standard referenced in recall 19V724.
On the affected buses, some Amaya passenger seats need additional reinforcement in the seat structure. Without that reinforcement, the seat belt attachments are not strong enough to anchor the belts as designed during a crash. The issue is design related, and the reinforced seat is the version that meets the required anchorage strength.
There is no warning sign before failure. The seats can look normal in daily service, and the belt can buckle normally, while the anchorage strength problem remains hidden until crash forces load the belt.
Who's affected?
Spans the 2018-2020 model years, with the same seat-belt component listed for each year.
| 2019 Volvo Bus 9700 | seat belt |
|---|---|
| 2020 Volvo Bus 9700 | seat belt |
| 2018 Volvo Bus 9700 | seat belt |
| Units affected | 34 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Passenger seats that lack the added reinforcement can fail to keep a passenger properly restrained in a crash, increasing injury risk. If your bus is included, schedule the reinforcement repair soon and follow Volvo Bus dealer guidance on passenger-seat use until it is complete. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2018-2020 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free passenger-seat reinforcement that strengthens the seat belt anchorages.
- Bring the recall notice if Volvo Bus mailed one. If not, reference recall number 19V724 when you call.
- Limit passenger use of unrepaired seats until the reinforcement is complete.
- Call Volvo Bus customer service at 1-866-870-2046 with questions about scheduling or owner notice status.
What happens at the repair
At the dealer, a Volvo Bus technician adds reinforcement to the passenger seats covered by the recall so the seat belt attachments can anchor the belts as required. The recall repair is free, and parts and labor are covered. If you already paid for this seat reinforcement or a related seat belt attachment repair before the recall notice, Volvo Bus handles those claims through its reimbursement plan. Contact Volvo Bus customer service at 1-866-870-2046 or ask the service desk how to submit repair paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 9, 2019 | NHTSA published the recall |
|---|---|
| November 25, 2019 | Interim owner notification (was planned for this date) |
| December 11, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V724?
Recall 19V724 covers 34 2018-2020 Volvo Bus 9700 vehicles with passenger seat belt attachments that have insufficient anchorage strength in a crash. Volvo Bus dealers will add reinforcement to the passenger seats for free.
What should I do if my 2018-2020 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific bus is included in recall 19V724. If it is, contact a franchised Volvo Bus dealer and schedule the passenger-seat reinforcement repair. Reference recall number 19V724 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Volvo Bus says dealers will add reinforcement to the passenger seats free of charge. Ask the dealer to confirm the repair is entered under recall 19V724.
What is the safety risk?
The safety risk is that a passenger can be inadequately restrained in a crash. Volvo Bus says the seat belt attachments on affected passenger seats do not provide sufficient anchorage, which increases the risk of injury if the bus crashes.
What if I bought this Volvo Bus 9700 used?
The free recall repair still applies. Recalls follow the vehicle, not the original owner. Check your VIN to confirm whether your specific 9700 is included, then contact a franchised Volvo Bus dealer or Volvo Bus customer service at 1-866-870-2046.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V724000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 19V724 |
| NHTSA recall # (full) | 19V724000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →