Recall 19V722 covers 2,547 2017-2020 Western Star 4900 and 5700 trucks for detachable baggage or sleeper doors. Free repair at a franchised Western Star dealer.
Western Star is recalling 2,547 2017-2020 4900 and 5700 trucks because the adhesive bond on the baggage or sleeper side door can fail, letting the door separate from its hinges. A loose side door can create road debris and raise the risk of injury or a crash; the dealer repair will be free once Western Star makes it available.
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What's wrong?
The baggage or sleeper side door on a 2017-2020 Western Star 4900 or 5700 gives access to exterior storage or the sleeper area. Its hinges carry the door as it opens and closes, while an adhesive bond holds the door structure to those hinge attachment points.
On affected trucks, manufacturing process issues left that adhesive bond vulnerable to failure. As the bond lets go, the door is no longer securely tied to the hinge. The door can separate from the hinges instead of pivoting on them.
There is no warning sign before failure. If you see looseness, shifting, or a door that does not sit squarely, treat it as a reason to stop using that door and have a Western Star dealer inspect it.
Who's affected?
Spans the 4900 and 5700 across the 2017-2020 model years, with the same body structure component listed for each truck.
| 2017 Western Star 4900 | body structure |
|---|---|
| 2017 Western Star 5700 | body structure |
| 2018 Western Star 4900 | body structure |
| 2018 Western Star 5700 | body structure |
| 2019 Western Star 4900 | body structure |
| 2019 Western Star 5700 | body structure |
| 2020 Western Star 5700 | body structure |
| 2020 Western Star 4900 | body structure |
| Units affected | 2,547 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific truck.
What's the safety risk?
A baggage or sleeper side door that separates while the truck is moving can create road debris and increase the risk of injury or a crash. The filing lists no warning sign before separation, so treat any loose door or latch issue as a reason to stop and call a Western Star dealer. Repair will be free at any franchised Western Star dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2020 Western Star 4900 or 5700 is included in this recall.
- Watch for Western Star's owner notice before scheduling the final dealer repair.
- Contact a franchised Western Star dealer to ask whether the baggage and sleeper door hinge clip repair is open for your VIN.
- Reference recall number 19V722 and Western Star recall FL834 when you call.
- Inspect baggage and sleeper side doors before driving, and stop using any door that feels loose or separates from its hinges.
What happens at the repair
Western Star's repair plan calls for authorized service facilities to install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge. The final dealer repair is not listed as available here, so do not treat this as a ready-to-schedule repair until Western Star opens it. Once available, a Western Star technician will secure the hinges with the added clips and fasteners, and parts and labor will be free under the recall.
Timeline
| October 10, 2019 | NHTSA published the recall |
|---|---|
| December 7, 2019 | Dealer notification began |
| December 7, 2019 | Dealer notification ended |
| December 7, 2019 | Interim owner notification (was planned for this date) |
| September 21, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V722?
Recall 19V722 covers 2,547 2017-2020 Western Star 4900 and 5700 vehicles with baggage or sleeper side door hinges where the adhesive bond can fail. A separated door can become road debris and increase injury or crash risk.
What should I do if my 2017-2020 Western Star 4900 or 5700 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V722. If it is, contact a franchised Western Star dealer and ask about the baggage and sleeper door hinge reinforcement clip repair. Reference recall FL834 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. DTNA says dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge free of charge.
Is it safe to drive with this Western Star door recall?
The official risk is that a baggage or sleeper side door can separate while the vehicle is moving. That separated door can become road debris and increase injury or crash risk. Confirm your VIN, then ask the dealer for repair timing and driving guidance.
What if I bought this Western Star used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. If you never received DTNA's owner notice, check your VIN and give the dealer recall number FL834 when you ask for the hinge reinforcement repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V722000 |
|---|---|
| Western Star customer service | 1-800-547-0712 |
| NHTSA recall # | 19V722 |
| NHTSA recall # (full) | 19V722000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →