Recall 19V716 covers 153 2019 Mercedes-Benz Sprinter vans with an incorrectly installed door abutting wedge. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 153 2019 Mercedes-Benz and Freightliner Sprinter 2500, Sprinter 4500, Sprinter 3500, and Sprinter 1500 vehicles because the door jamb abutting wedge was installed incorrectly. After a severe frontal crash, the doors can require more force to open, which increases injury risk; the Mercedes-Benz dealer repair will be free once available.
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What's wrong?
The abutting wedge on the 2019 Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 is a small stop mounted at the door jamb. Its job is narrow but important: after a severe frontal impact, it helps the door release so the door opens more easily.
On the recalled vans, the wedge was installed outside Mercedes-Benz specifications. The mounting holes were drilled too large, incorrectly rotated, or both. That leaves the wedge less secure than designed. Over time, it can loosen, shift out of position, or fall off, so the door no longer has the intended support from that stop.
There is no warning sign before failure. An owner will not get a dashboard light, sound, or normal driving symptom that confirms the wedge has shifted or fallen off.
Who's affected?
Covers four Sprinter van classes sold under Mercedes-Benz and Freightliner badges, all tied to the same body door component.
| 2019 Mercedes-Benz Sprinter 2500 | body structure |
|---|---|
| 2019 Freightliner Sprinter 4500 | body structure |
| 2019 Freightliner Sprinter 3500 | body structure |
| 2019 Freightliner Sprinter 1500 | body structure |
| 2019 Mercedes-Benz Sprinter 4500 | body structure |
| 2019 Mercedes-Benz Sprinter 3500 | body structure |
| 2019 Mercedes-Benz Sprinter 1500 | body structure |
| 2019 Freightliner Sprinter 2500 | body structure |
| Units affected | 153 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2019 Sprinter model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
In a severe frontal crash, an incorrectly installed abutting wedge can make the doors harder to open. That adds injury risk because occupants or rescuers face more force when opening the driver or front passenger door. Until the inspection is completed, call a Mercedes-Benz dealer and ask about the recall for your VIN. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Sprinter 2500, Sprinter 4500, Sprinter 3500, or Sprinter 1500 is included in this recall.
- Wait for the owner notice Mercedes-Benz mailed after February 10, 2020, then contact a franchised Mercedes-Benz dealer for repair instructions.
- Ask the dealer to inspect the driver and front passenger door-jamb abutting wedges and correct any incorrect installation for free.
- Bring the recall notice if you have it. If not, reference recall number 19V716 and Mercedes-Benz recall VS3KEIL when you call.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions about scheduling or dealer routing.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the abutting wedge on the driver and front passenger door jambs and corrects the installation if it is wrong. The final dealer repair will be free once available, with parts and labor covered under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 8, 2019 | NHTSA published the recall |
|---|---|
| October 31, 2019 | Dealer notification began |
| November 15, 2019 | Dealer notification ended |
| November 22, 2019 | Interim owner notification (was planned for this date) |
| February 10, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V716?
Recall 19V716 covers 153 2019 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles with an abutting wedge on the door jamb that was installed incorrectly. Mercedes-Benz dealers inspect the driver and front passenger door-jamb parts and correct the installation for free.
What should I do if my 2019 Mercedes-Benz Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 19V716. If it is, contact a franchised Mercedes-Benz dealer and ask for the abutting-wedge inspection under recall number 19V716 or DVUSA recall number VS3KEIL. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and DVUSA's remedy says dealers inspect and correct the abutting-wedge installation free of charge. Parts and labor are covered at a franchised Mercedes-Benz dealer.
What is the safety risk in recall 19V716?
The risk is harder door opening after a severe frontal crash. If the abutting wedge was installed incorrectly, greater force is needed to open the doors after that crash, increasing injury risk. The repair path is an inspection and correction of the door-jamb wedge installation.
When did owner notices go out for recall 19V716?
DVUSA issued an interim owner notification on November 22, 2019, and the recall began February 10, 2020. If you bought the van used or never received a letter, check your VIN and reference recall number 19V716 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V716000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 19V716 |
| NHTSA recall # (full) | 19V716000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →