2014-2020 Thor Motor Coach RVs Recall 19V714: OCCC

Recall 19V714 affects 101 2014-2020 Thor Motor Coach motorhomes with incorrect OCCC labels and overloading risk. Free repair at a franchised Thor Motor Coach dealer.

What's wrong?

The OCCC label on affected 2014-2020 Thor Motor Coach motorhomes is the weight label that tells an owner the Occupant and Cargo Carrying Capacity. It is supposed to account for seating positions and vehicle weight, then show how much weight remains for people, luggage, supplies, and other cargo.

For these Citation, Siesta, Quantum, Four Winds, Chateau, Synergy, Vegas, Axis, and Tuscany vehicles, Thor Motor Coach reported that seating positions and some weights were manually entered incorrectly. When those inputs are wrong, the label lists the wrong carrying capacity. An owner loading the motorhome by that printed figure can overload the vehicle without realizing the number on the label is wrong.

There is no warning sign before failure. The problem is the printed label, so the motorhome does not have to make a noise, show a warning light, or feel different for the capacity information to be wrong.

Who's affected?

Spans 9 model lines across the 2014-2020 model years, all tied to the vehicle label.

Year and model alone do not confirm inclusion. Check your VIN to confirm whether your specific motorhome is included.

What's the safety risk?

An incorrect carrying capacity label gives owners the wrong loading limit. If the motorhome is overloaded, its safety margin is reduced, which increases the risk of a crash. Until the label is corrected, keep passengers and cargo within confirmed limits and schedule the recall repair. Repair is free at any franchised Thor Motor Coach dealer.

What should I do?

1. Check your VIN to confirm your 2014-2020 Thor Motor Coach Citation, Siesta, Quantum, Four Winds, Chateau, Synergy, Vegas, Axis, or Tuscany is included in this recall.
2. Contact a franchised Thor Motor Coach dealer to schedule the free OCCC label replacement that corrects the listed carrying capacity.
3. Bring the recall notice if Thor Motor Coach mailed one. If not, reference recall number 19V714 and Thor Motor Coach recall RC000176 when you call.
4. Keep extra cargo out of the motorhome until the corrected OCCC label is installed.

What happens at the repair

At the dealer, a Thor Motor Coach technician issues new OCCC labels that show the correct seating positions and weight calculations for the motorhome. The corrected label replaces the wrong carrying capacity information so owners and service staff have the right loading limit. The recall repair is free, and parts and labor are covered. If you already paid for a related label correction before the recall notice, Thor Motor Coach's standard reimbursement plan covers documented expenses. Bring repair paperwork or payment records to the service desk.

Timeline

Frequently asked questions

More information

Source documents

• Download Recall Investigation Document (PDF) (PDF) · RCRIT
• Download Owner Notification Letter (PDF) · RCONL
• Download Owner Notice (PDF) · RCMN
• Download Recall Report (PDF) · RCLRPT
• Download Quarterly Report (PDF) · RCLQRT
• Download Recall Acknowledgement (PDF) · RCAK

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →