Recall 19V709 covers 2020 Mercedes-Benz Gle 350, Gle 450, GLS450, and Gls 580 vehicles with loose rear door trim. Free dealer repair.
Mercedes-Benz is recalling 13,799 2020 Gle 350, Gle 450, GLS450, and Gls 580 vehicles under recall 19V709 because the rear door window trim can detach. Detached trim can become a road hazard and increase the risk of a crash, and Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The rear door window trim on 2020 Mercedes-Benz Gle 350, Gle 450, GLS450, and Gls 580 SUVs is the exterior trim bar that sits around the rear door glass. It covers the window edge and is fastened to the door so the trim stays attached while the SUV is driven, washed, and exposed to road air.
On affected SUVs, a supplier tolerance problem left the rear door window trim bars fastened outside Mercedes-Benz specifications. That means the attachment point does not hold the trim bar as designed. With normal vehicle movement and airflow, the trim bar can loosen and separate from the rear door.
There is no warning sign before failure. Mercedes-Benz says the failure mechanism does not give the owner advance notice, so a loose-looking or missing rear door trim bar is the problem itself.
Who's affected?
This group spans four models in one model year, all tied to the same body structure component.
| 2020 Mercedes-Benz Gle 350 | body structure |
|---|---|
| 2020 Mercedes-Benz Gle 450 | body structure |
| 2020 Mercedes-Benz GLS450 | body structure |
| 2020 Mercedes-Benz Gls 580 | body structure |
| Units affected | 13,799 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If the rear door window trim separates, it can become a road hazard and increase the risk of a crash. There is no warning sign before the trim detaches, so schedule the inspection and fastening repair soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2020 Mercedes-Benz Gle 350, Gle 450, GLS450, or Gls 580 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free rear door window trim inspection and refastening, which keeps the trim from detaching and becoming a road hazard.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 19V709 and Mercedes-Benz recall 2019100011 when you call.
- Avoid driving with loose or missing rear door window trim before the repair appointment; contact the dealer for guidance first.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the rear door window trim and fastens any trim that is loose or detached. The inspection, parts, and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because all involved vehicles remain covered under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 4, 2019 | NHTSA published the recall |
|---|---|
| October 16, 2019 | Dealer notification began |
| October 16, 2019 | Dealer notification ended |
| November 8, 2019 | Owner notification mailed |
| December 3, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V709?
Recall 19V709 covers 13,799 2020 Mercedes-Benz Gle 350, Gle 450, GLS450, and Gls 580 vehicles with rear door window trim that can detach. The detached trim can become a road hazard and increase crash risk. Mercedes-Benz dealers will inspect and fasten the trim for free.
What should I do if my 2020 Mercedes-Benz Gle 350, Gle 450, GLS450, or Gls 580 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V709. If it is, contact a franchised Mercedes-Benz dealer to schedule the rear door window trim inspection and fastening. Reference recall number 19V709 or Mercedes-Benz recall 2019100011 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz will inspect and fasten the rear door window trim free of charge at any franchised Mercedes-Benz dealer.
What is the safety risk in recall 19V709?
The safety risk is road debris from detached rear door window trim. In recall 19V709, Mercedes-Benz says trim that separates from the vehicle can become a road hazard and increase crash risk. If you see loose trim, call the dealer before your appointment.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V709000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 19V709 |
| NHTSA recall # (full) | 19V709000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →