Recall 19V693 covers 19 2018-2019 Mercedes-Benz Metris and Sprinter vehicles with missed safety inspections. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 19 2018-2019 Metris and Sprinter vans because they left reassembly without the final quality inspection of safety-related parts or bolt connections. Loose or unchecked safety parts can raise the risk of crash and injury, and Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The issue is not a single failed part. On 2018-2019 Mercedes-Benz Metris, Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles, the missed step was the final quality inspection after reassembly. That inspection checks safety-related parts and bolt connections before the vehicle leaves the plant, so loose or unfinished work gets caught before delivery.
These vans left the Charleston reassembly plant before that final check was completed. Mercedes-Benz traced the problem to IT communication errors between Daimler and its third-party logistics company, plus gaps in internal release processes. Some vehicles that needed rework were sent beyond the plant before inspectors confirmed that the safety-related work and fasteners were complete.
An owner is not expected to hear or feel a specific symptom from a missed inspection. There is no warning sign before failure.
Who's affected?
Covers five van lines across two model years, all tied to the same component category.
| 2019 Mercedes-Benz Metris | Unknown or other |
|---|---|
| 2019 Mercedes-Benz Sprinter 3500 | Unknown or other |
| 2019 Mercedes-Benz Sprinter 4500 | Unknown or other |
| 2018 Mercedes-Benz Metris | Unknown or other |
| 2018 Mercedes-Benz Sprinter 4500 | Unknown or other |
| 2018 Mercedes-Benz Sprinter 1500 | Unknown or other |
| 2019 Mercedes-Benz Sprinter 1500 | Unknown or other |
| 2018 Mercedes-Benz Sprinter 2500 | Unknown or other |
| 2018 Mercedes-Benz Sprinter 3500 | Unknown or other |
| 2019 Mercedes-Benz Sprinter 2500 | Unknown or other |
| Units affected | 19 |
| Field incidents | NHTSA has logged 19 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Unidentified loose safety related parts can increase the risk of a crash and injury. Confirm whether your VIN is included, then schedule the recall inspection so loose parts are found and corrected before further use. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Mercedes-Benz Metris, Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to arrange the free comprehensive inspection and any needed corrective action at the reassembly plant.
- Bring the recall notice if you have it, and reference recall number 19V693 and Mercedes-Benz recall VSX566ZP25 when you call.
- Ask the dealer how to handle the van until inspection if you notice loose safety-related parts, unusual noise, or another safety concern.
What happens at the repair
At the dealer, Mercedes-Benz coordinates return of the vehicle to the reassembly plant for a comprehensive inspection of safety relevant parts and bolt connections. The plant completes any corrective action needed, and the recall work is free. Because Mercedes-Benz has a general reimbursement plan on file, owners who already paid for related inspection or corrective work can ask Mercedes-Benz customer service how to submit documentation for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 2, 2019 | NHTSA published the recall |
|---|---|
| October 9, 2019 | Dealer notification began |
| November 8, 2019 | Dealer notification ended |
| November 15, 2019 | Owner notification mailed |
| November 18, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V693?
Recall 19V693 covers 19 2018-2019 Mercedes-Benz Metris and Sprinter vans that left the reassembly plant without a final quality inspection of safety-related parts or bolt connections. Missing that inspection can leave loose parts unidentified, increasing crash and injury risk. Mercedes-Benz will inspect and correct affected vehicles for free.
What should I do if my 2018-2019 Mercedes-Benz Metris, Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is on this recall?
Check your VIN to confirm your specific van is included in recall 19V693. If it is, contact a franchised Mercedes-Benz dealer or DVUSA customer service at 1-877-762-8267. Reference recall number 19V693 and DVUSA recall VSX566ZP25 when you ask how the inspection will be handled.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to complete the recall remedy at no cost. For recall 19V693, affected vehicles are returned to the reassembly plant for a comprehensive inspection and any needed corrective action free of charge.
What is the safety risk in recall 19V693?
The safety risk is that loose safety-related parts or bolt connections went unidentified because the final quality inspection was not completed. Daimler Vans said failure to identify those loose parts can increase the risk of crash and injury.
What if I bought my Mercedes-Benz van used?
The free recall remedy still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your 2018-2019 Mercedes-Benz Metris or Sprinter is included, then give recall number 19V693 to the dealer when you call.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V693000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 19V693 |
| NHTSA recall # (full) | 19V693000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →