Recall 19V691 covers 97 2019-2020 Jayco Travel Trailer Jay Feather trailers for emergency-window-handle defects. Free repair at a franchised Jayco Travel Trailer dealer.
Jayco Travel Trailer is recalling 97 2019-2020 Jay Feather travel trailers because emergency exit window handles can stop the windows from opening wide enough for emergency egress. If occupants cannot use that exit during an emergency, injury risk increases; Jayco Travel Trailer dealers will inspect and repair the window handles free of charge.
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What's wrong?
The emergency exit window on an affected 2019-2020 Jayco Travel Trailer Jay Feather is meant to be an escape opening, not just a window for airflow. Its handle releases the window so it opens wide enough for a person to get out when a door is blocked during an emergency.
On these travel trailers, the wrong handle was installed on some emergency exit windows. The correct part is a red plastic Z-shaped handle, but some units received a black triangle-shaped handle. That substitute handle interferes with the window and stops it from opening far enough to work as an emergency exit.
There is no warning sign before failure. The window can look normal during regular use, so the problem shows up when someone tries to open the emergency exit window fully.
Who's affected?
Both model years share the same emergency exit structure component.
| 2019 Jayco Travel Trailer Jay Feather | body or structural component |
|---|---|
| 2020 Jayco Travel Trailer Jay Feather | body or structural component |
| Units affected | 97 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A faulty emergency window handle can keep an occupant from exiting through the egress window during an emergency, increasing injury risk. Keep that exit area clear and schedule the repair soon. Repair is free at any franchised Jayco Travel Trailer dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Jayco Travel Trailer Jay Feather is included in this recall.
- Contact a franchised Jayco Travel Trailer dealer to schedule the free emergency-window-handle replacement that lets the egress windows open enough for emergency exit.
- Reference recall number 19V691 and Jayco recall 9901441 when you call.
- Bring the recall notice if Jayco mailed one.
- Keep the emergency exit windows clear until the repair is complete.
What happens at the repair
At the dealer, a Jayco Travel Trailer technician replaces the emergency exit window handles so the windows can open far enough for emergency exit use. The recall repair is free, and parts and labor are covered. Jayco also sends the correct handle directly to the current owner on record for installation. If you prefer the dealer to handle the work, take the trailer to a Jayco Travel Trailer dealer and ask the service desk to perform recall 19V691 at no charge.
Timeline
| October 1, 2019 | NHTSA published the recall |
|---|---|
| October 11, 2019 | Owner notification mailed |
| October 23, 2019 | Dealer notification began |
| October 23, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V691?
Recall 19V691 covers 97 2019-2020 Jayco Travel Trailer Jay Feather travel trailers with emergency exit window handles that do not open the windows far enough for emergency escape. Jayco Travel Trailer dealers will replace the handles for free.
What should I do if my 2019-2020 Jayco Travel Trailer Jay Feather is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 19V691. If it is, contact a franchised Jayco Travel Trailer dealer to schedule the emergency window handle replacement. Reference recall number 19V691 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Jayco Travel Trailer dealers will replace the emergency exit window handles free of charge under recall 19V691.
What is the safety risk?
The safety risk is blocked emergency escape through the egress window. If an occupant cannot exit through that window during an emergency, the injury risk increases. The repair replaces the window handles so the emergency exit can open properly.
When did the recall repair become available?
The recall repair began October 11, 2019. Since the remedy is available, owners with an included VIN can contact a franchised Jayco Travel Trailer dealer to schedule the free emergency window handle replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V691000 |
|---|---|
| Jayco Travel Trailer customer service | 1-800-517-9137 |
| NHTSA recall # | 19V691 |
| NHTSA recall # (full) | 19V691000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →