Recall 19V689 affects 379 2020 Keystone Cougar fifth wheels and travel trailers for miswired solar preparation wiring. Repair is free at any franchised Keystone dealer.
Keystone is recalling 379 2020 Cougar fifth wheels and travel trailers because the solar preparation kit wiring was connected to the wrong side of the 12V breaker. If that wiring is damaged, it can short circuit and increase the risk of a fire; Keystone dealers will correct the wiring free of charge.
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What's wrong?
The Solar Prep wiring on a 2020 Keystone Cougar connects the trailer's solar preparation circuit to the 12V electrical system. That circuit is supposed to run through a breaker, which is a protective switch that interrupts power when wiring is overloaded or shorted. The breaker is the safety stop between the power supply and damaged wiring.
On affected Cougar fifth wheels and travel trailers equipped with Solar Prep, the added circuit was wired to the wrong side of the 12V breaker. If the Solar Prep wiring is damaged, the breaker is not positioned to protect the circuit the way it should. That wiring damage can allow an electrical short circuit.
The warning sign is the event that damages the Solar Prep wiring before the short happens. Owners are not told to expect a dashboard light, sound, or other normal early signal from the trailer before the wiring problem turns into a short.
Who's affected?
| 2020 Keystone Cougar | wiring |
|---|---|
| Units affected | 379 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Keystone Cougar trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An electrical short in the solar preparation wiring increases the risk of a fire. If your Cougar is included, schedule the repair soon and avoid using the solar prep wiring until a dealer checks the installation. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2020 Keystone Cougar is included in this recall.
- Contact a franchised Keystone dealer to schedule the free solar-prep wiring inspection and correction, which moves the wiring to the proper side of the 12V breaker.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 19V689 when you call.
- Avoid using the solar-prep circuit until the inspection is complete if the wiring is damaged or exposed.
- Call Keystone customer service at 1-866-425-4369 with questions, and reference Keystone recall 19-361.
What happens at the repair
At the dealer, a Keystone technician inspects the solar preparation wiring and corrects the installation if it is connected on the wrong side of the 12V breaker. The inspection and any needed wiring correction are free under the recall. Keystone has a manufacturer reimbursement plan on file, and new vehicles are also covered under warranty. If you already paid out of pocket for this wiring repair before the recall work, contact Keystone customer service with your repair documentation and ask how the plan applies.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 30, 2019 | NHTSA published the recall |
|---|---|
| October 25, 2019 | Owner notification mailed |
| November 11, 2019 | Dealer notification began |
| November 11, 2019 | Dealer notification ended |
| November 11, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V689?
Recall 19V689 covers 379 2020 Keystone Cougar fifth wheels and travel trailers with solar preparation wiring connected to the wrong side of the 12V breaker. If that wiring is damaged, an electrical short circuit can increase fire risk. Keystone dealers inspect and correct the wiring for free.
What should I do if my 2020 Keystone Cougar is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V689. If it is, contact a franchised Keystone dealer to schedule the solar preparation wiring inspection and correction. Reference recall number 19V689 and Keystone recall number 19-361 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Keystone dealers will inspect and correct the solar preparation wiring free of charge. Parts and labor are covered for the recall repair.
What is the safety risk in recall 19V689?
The safety risk is fire. The solar preparation wiring was connected to the wrong side of the 12V breaker, so damaged wiring can create an electrical short circuit. If your VIN is included, arrange the free dealer inspection and wiring correction.
What if I bought my Keystone Cougar used?
The free recall repair still applies. Recalls follow the trailer, not the original owner, so a used 2020 Keystone Cougar still qualifies if its VIN is included. Check your VIN, then give the dealer recall number 19V689 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V689000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 19V689 |
| NHTSA recall # (full) | 19V689000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →