Recall 19V673 covers 1,148 2018-2020 Pleasure Way Plateau, Lexor, and Ascent motorhomes with awnings that extend unexpectedly. Free temporary straps precede Fiamma's permanent fix.
Pleasure Way is recalling 1,148 2018-2020 Plateau, Lexor, and Ascent motorhomes because Fiamma Eagle awnings can extend without driver or owner input. An awning that opens while parked can strike someone nearby, and one that opens while the motorhome is moving increases crash risk; the dealer repair will be free once Pleasure Way makes it available.
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What's wrong?
The Fiamma F45 Eagle or Fiamma F65 Eagle awning on these 2018-2020 Pleasure Way Plateau, Lexor, and Ascent motorhomes is the powered shade assembly mounted to the outside of the coach. Its drive mechanism uses the awning motor, winch, and transmission to extend and retract the fabric when the owner commands it, then hold the awning in place while the motorhome is parked or moving.
On affected motorhomes, a mechanical failure inside that drive mechanism lets the awning extend unexpectedly without input from the user. Pleasure Way identified the concern with Fiamma awnings after owner complaints and self-deployments. Fiamma had not yet identified the exact failed part in the motor, winch, or drive transmission when the recall was filed.
Owners can notice a ratcheting noise from the awning motor. The awning can also fail to retract using both the powered motor and the manual crank mechanism.
Who's affected?
It spans Plateau, Lexor, and Ascent motorhomes across 2018, 2019, and 2020, all tied to the same Equipment component.
| 2018 Pleasure Way Plateau | Equipment |
|---|---|
| 2020 Pleasure Way Plateau | Equipment |
| 2019 Pleasure Way Lexor | Equipment |
| 2018 Pleasure Way Lexor | Equipment |
| 2020 Pleasure Way Ascent | Equipment |
| 2020 Pleasure Way Lexor | Equipment |
| 2019 Pleasure Way Plateau | Equipment |
| 2018 Pleasure Way Ascent | Equipment |
| 2019 Pleasure Way Ascent | Equipment |
| Units affected | 1,148 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An awning that extends on its own can strike someone nearby while parked or increase crash risk while the vehicle is moving. A ratcheting motor noise or an awning that will not retract by motor or manual crank is a warning sign. Schedule the recall work and keep clear of the awning path. Repair will be free at any franchised Pleasure Way dealer once available.
What should I do?
- Check your VIN to confirm your 2018-2020 Pleasure Way Plateau, Lexor, or Ascent motorhome is included in this recall.
- Watch for Pleasure Way's repair notice before scheduling the permanent Fiamma awning fix.
- Contact a franchised Pleasure Way dealer to ask about the free interim straps that keep the awning closed until the permanent repair is ready.
- Reference recall number 19V673 when you call, and bring the recall notice if Pleasure Way mailed one.
- Keep the awning closed and avoid operating it until the interim straps or permanent repair are complete.
What happens at the repair
At the dealer, a Pleasure Way technician installs straps that keep the Fiamma awning closed as the temporary repair. The permanent solution from Fiamma is still under development, and the final dealer repair will be free once available. Parts and labor for the recall remedy are covered. Pleasure Way has a general reimbursement plan on file for eligible owners who already paid for a related awning repair. Keep invoices and payment records, then contact Pleasure Way customer service to ask how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 23, 2019 | NHTSA published the recall |
|---|---|
| September 23, 2019 | Dealer notification began |
| September 27, 2019 | Interim owner notification (was planned for this date) |
| October 11, 2019 | Dealer notification ended |
| March 5, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V673?
Recall 19V673 covers 1,148 2018-2020 Pleasure Way Plateau, Lexor, and Ascent motorhomes with Fiamma F45 Eagle or F65 Eagle awnings. The awning drive mechanism can fail and let the awning extend without user input. Pleasure Way dealers install retaining straps for free as the temporary repair.
What should I do if my 2018-2020 Pleasure Way Plateau, Lexor, or Ascent is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 19V673. If it is, contact a franchised Pleasure Way dealer and ask for the free awning strap installation. Reference recall 19V673 when you call, and ask about the Fiamma permanent repair path.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Pleasure Way's remedy says dealers will install straps to keep the awning closed free of charge. Fiamma is responsible for the permanent solution.
What is the safety risk?
The awning can extend unexpectedly. If it opens while parked, it can strike a person nearby and cause injury. If it opens while the motorhome is moving, it increases crash risk. The free dealer step is to install straps that keep the awning closed.
When did Pleasure Way notify owners about recall 19V673?
Pleasure Way issued an interim owner notification on October 7, 2019, and the recall began March 5, 2020. Owners can call Pleasure Way customer service at 1-800-364-0189 and reference recall 19V673 when arranging dealer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V673000 |
|---|---|
| Pleasure Way customer service | 1-800-364-0189 |
| NHTSA recall # | 19V673 |
| NHTSA recall # (full) | 19V673000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →