Recall 19V671 affects 28 2020 Heartland Milestone recreational trailers for missing wood backers on bunk supports. Repair is free at any franchised Heartland dealer.
Heartland is recalling 28 2020 Milestone recreational trailers because the slide-out bunk end walls were built without wood backers for the bunk supports. An upper bunk bed can fall and injure someone on or under it, and Heartland dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The upper bunk in the 2020 Heartland Milestone is held by support stiles, the vertical wood pieces that tie the bunk structure into the trailer walls. Those stiles need solid wood backers behind the wall surface so the bunk fasteners have something firm to bite into. When the supports are anchored correctly, the bunk load transfers into the wall structure instead of only the wall finish.
In campaign 19V671, the slide out bunk end walls were built without those wood backers. Heartland traced the issue to the end wall construction print, which left the backers off during manufacturing. Without the backing, the upper bunk supports are not secured as designed, and the upper bunk bed can fall.
Owners can see bunk support stiles that are not tight against the walls. That loose fit is the warning sign before the bunk support fails.
Who's affected?
| 2020 Heartland Milestone | Equipment |
|---|---|
| Units affected | 28 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Heartland Milestone trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Loose bunk support stiles can let the bed fall while someone is on or under the bunk, increasing injury risk. If the bunk feels loose or the supports are not tight to the walls, keep people off and away from the bed until it is repaired. Repair is free at any franchised Heartland dealer.
What should I do?
- Check your VIN to confirm your 2020 Heartland Milestone is included in this recall.
- Contact a franchised Heartland dealer to schedule the free wood-backer installation that secures the slide-out bunk supports.
- Avoid using the upper bunk until the bunk-bed support repair is complete.
- Bring any Heartland recall notice you have, and reference recall number 19V671 when you call.
What happens at the repair
At the dealer, a Heartland technician installs wood backers on the slide out bunk end walls so the upper bunk bed has the support it missed during manufacturing. The recall repair is free, and parts and labor are covered. Heartland's filing says all affected trailers were on dealer lots when the recall began, but if your VIN is included, schedule the repair with a Heartland dealer before using the upper bunk.
Timeline
| September 20, 2019 | NHTSA published the recall |
|---|---|
| September 20, 2019 | Owner notification mailed |
| October 18, 2019 | Dealer notification began |
| October 18, 2019 | Dealer notification ended |
| November 15, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V671?
Recall 19V671 covers 28 2020 Heartland Milestone recreational trailers with upper bunk beds that were built without wood backers on the slide out bunk end walls. Heartland dealers will install the backers to secure the bunk bed for free.
What should I do if my 2020 Heartland Milestone is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V671. If it is, contact a franchised Heartland dealer and ask for the free wood backer installation for the bunk bed. Reference recall number 19V671 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Heartland's remedy says dealers will install the wood backers free of charge. Parts and labor are covered at a franchised Heartland dealer.
What is the safety risk?
The upper bunk bed can fall if the missing wood backers leave the bunk support unsecured. If the bed falls while someone is on or under the bunk, the recall says there is an increased risk of injury. The free dealer repair secures the bunk bed.
When did the Heartland Milestone recall repair become available?
The recall began September 20, 2019, so the dealer repair is available. Heartland says dealers install wood backers to secure the bunk bed free of charge. Heartland customer service is also available at 1-877-262-8032.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V671000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 19V671 |
| NHTSA recall # (full) | 19V671000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →