Recall 19V666 affects 29 2019 Mercedes-Benz Metris vehicles for head restraints with missing or misinstalled spring pins. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 29 2019 Metris vans because the seat head restraint or seat back was fitted with a missing or incorrectly mounted spring pin. If the upholstery carrier comes loose from the head restraint housing during a crash, injury risk increases; the Mercedes-Benz dealer repair will be free once available.
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What's wrong?
The head restraint on the 2019 Mercedes-Benz Metris is the padded support at the top of the seat or seat back. It is built to stay locked to its housing so it can support an occupant's head and neck as the seat moves and loads change. A small spring pin helps hold the upholstery carrier, the inner support for the padding, in the correct position.
In recall 19V666, that spring pin was installed outside specification or left out on affected Metris vans. When the pin is loose or missing, the upholstery carrier does not stay secured to the head restraint housing as designed. Over time, that looseness can cause vibration, change how force is applied through the head restraint, or let the carrier separate from the housing.
There is no warning sign before failure. An owner should not rely on noise, visible looseness, or a change in seat feel to confirm the defect.
Who's affected?
| 2019 Mercedes-Benz Metris | seat assembly |
|---|---|
| Units affected | 29 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2019 Mercedes-Benz Metris van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Incorrectly mounted or missing spring pins can let the upholstery carrier come loose from the head restraint housing. In a crash, that loose head restraint part increases the risk of injury. If your VIN is included, contact a Mercedes-Benz dealer for recall instructions and use caution with the affected seat until the repair is complete. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Metris is included in this recall.
- Wait for DVUSA or Mercedes-Benz instructions if your VIN is included and the dealer cannot open the repair for your vehicle yet.
- Contact a franchised Mercedes-Benz dealer to ask about the free head-restraint replacement that secures the upholstery carrier to the head restraint housing.
- Bring the owner notice if you have it. If not, reference recall number 19V666 when you call.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions about scheduling or parts availability.
What happens at the repair
Mercedes-Benz lists the final dealer repair as still under development, so do not treat this page as confirmation that a final repair appointment is open. The source remedy says a Mercedes-Benz technician will replace the affected head restraints once the repair is available, with parts and labor covered by the recall. DVUSA sent an interim owner notice on November 4, 2019, and the recall began April 20, 2020. DVUSA has a general reimbursement plan on file for owners who already paid for related repairs.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 18, 2019 | NHTSA published the recall |
|---|---|
| October 1, 2019 | Dealer notification began |
| October 1, 2019 | Dealer notification ended |
| November 1, 2019 | Interim owner notification (was planned for this date) |
| April 20, 2020 | Owner notification mailed |
Frequently asked questions
What is recall 19V666?
Recall 19V666 covers 29 2019 Mercedes-Benz Metris vehicles with front head restraints that were built without a spring pin or with a spring pin mounted incorrectly. The defect can let the upholstery carrier come loose from the head restraint housing, increasing injury risk in a crash.
What should I do if my 2019 Mercedes-Benz Metris is on this recall?
Check your VIN to confirm your specific van is included in recall 19V666. If it is, contact a franchised Mercedes-Benz dealer to schedule head-restraint replacement. Reference recall number 19V666 and DVUSA recall number VS2KOPFSTU when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz dealers replace the affected head restraints free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The safety risk is injury in a crash. If the spring pin is missing or mounted incorrectly, the upholstery carrier can come loose from the head restraint housing. The repair path is head-restraint replacement at a franchised Mercedes-Benz dealer.
When were owners notified about this Mercedes-Benz Metris recall?
DVUSA issued an interim owner notification on November 4, 2019, and the recall began April 20, 2020. If you never received a letter, check your VIN and give the dealer recall number 19V666 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V666000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 19V666 |
| NHTSA recall # (full) | 19V666000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →