Recall 19V650 affects 18 2020 Keystone Cougar trailers missing a red emergency-exit handle and EXIT label. Repair is free at any franchised Keystone dealer.
Keystone is recalling 18 2020 Cougar trailers because the emergency exit window over the dinette table is missing its red handle and "EXIT" label. In an emergency, occupants can miss that escape route, increasing injury risk, and Keystone dealers will complete the recall repair free of charge.
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What's wrong?
The emergency exit window above the dinette in the 2020 Keystone Cougar is meant to give occupants another way out of the cabin when the main door is blocked. That window needs to stand out from the other cabin windows, so a person under stress can find it quickly and release it without searching for the right latch.
On affected Cougar trailers, the 60"x29" dinette window was installed without the red handle and "EXIT" label that identify it as an emergency escape window. The installed window, part number 595073, has a black handle and no exit marking. The window itself is in the right location, but the missing handle color and label make its emergency purpose harder to recognize.
What you notice is visible from inside the trailer. The dinette window has a black handle instead of a red one, and the word "EXIT" is missing from the window area.
Who's affected?
This recall involves the emergency exit structure and the vehicle label on the same 2020 Cougar trailer group.
| 2020 Keystone Cougar | body or structural component |
|---|---|
| 2020 Keystone Cougar | vehicle label (placard or certification) |
| Units affected | 18 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Keystone Cougar trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If an emergency occurs, occupants need to recognize the dinette window as an exit. The missing "EXIT" label and red handle can delay escape and increase injury risk. Schedule the repair soon so the exit window is clearly marked. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2020 Keystone Cougar is included in this recall.
- Contact your nearest franchised Keystone dealer to schedule the free red-handle and "EXIT"-label repair for the dinette emergency exit window.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 19V650 when you call.
- Use the trailer carefully until the repair is complete, and make sure occupants know which dinette window is the emergency exit.
What happens at the repair
At the dealer, a Keystone technician replaces the existing black emergency exit handles with red handles and adds the required "EXIT" label. The recall repair is free, and parts and labor are covered. If you've already paid for a related exit handle or exit label repair before the recall notice, Keystone's standard reimbursement plan covers documented expenses. Bring repair paperwork to the service desk or contact Keystone customer service to ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 11, 2019 | NHTSA published the recall |
|---|---|
| October 9, 2019 | Owner notification mailed |
| November 5, 2019 | Dealer notification began |
| November 5, 2019 | Dealer notification ended |
| November 5, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 5, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V650?
Recall 19V650 covers 18 2020 Keystone Cougar trailers with emergency exit windows over the dinette table that lack a red handle and "EXIT" label. Occupants can miss that the window is an emergency exit during an emergency event, raising injury risk. Keystone dealers replace the handle and add the label for free.
What should I do if my 2020 Keystone Cougar is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V650. If it is, contact a Keystone dealer to schedule the exit-window handle and label repair. Reference recall 19V650 or Keystone recall 19-360 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Keystone will replace the black exit handles with red handles and add the "EXIT" label free of charge at a Keystone dealer.
What is the safety risk in recall 19V650?
The risk is that occupants fail to recognize the window as an emergency exit. In recall 19V650, the missing red handle and "EXIT" label reduce the clear escape guidance inside the trailer during an emergency event, raising injury risk.
When did Keystone start this recall?
Keystone began recall 19V650 on October 9, 2019. If you own a 2020 Keystone Cougar and never received a notice, check your VIN and call a Keystone dealer with recall 19V650 or Keystone recall 19-360.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V650000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 19V650 |
| NHTSA recall # (full) | 19V650000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →