Recall 19V646 affects 557 2013-2020 Temsa TS35C, TS45, and TS35E buses for unclear emergency exit labels. Repair is free at any franchised Temsa dealer.
Temsa is recalling 557 2013-2020 TS35C, TS35E, and TS45 buses because emergency exit window labels do not clearly explain how to open the push-out windows quickly. Delayed exit access can increase injury risk during an emergency, and Temsa dealers will install corrected labels free of charge.
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What's wrong?
The emergency exit window instruction label on the 2013-2020 Temsa TS35C, TS45, and TS35E is supposed to tell passengers how to open a push-out window during an evacuation. On a bus, that label is part of the emergency exit system because people need clear steps at the window, not after searching elsewhere.
On affected buses, the label does not clearly describe how to open the push-out windows quickly. The window hardware is the exit path, but the recall is about the instructions attached to it. In an emergency, unclear wording or directions can slow a passenger who is trying to release the window.
There is no warning sign before failure. The problem is visible only when someone reads the label and finds that the opening instructions are not clear enough for fast use.
Who's affected?
Spans the TS35C, TS45, and TS35E bus lines across the 2013-2020 model years, all involving the vehicle label.
| 2013 Temsa TS35C | vehicle label (placard or certification) |
|---|---|
| 2014 Temsa TS35C | vehicle label (placard or certification) |
| 2014 Temsa TS45 | vehicle label (placard or certification) |
| 2015 Temsa TS45 | vehicle label (placard or certification) |
| 2013 Temsa TS45 | vehicle label (placard or certification) |
| 2016 Temsa TS45 | vehicle label (placard or certification) |
| 2015 Temsa TS35C | vehicle label (placard or certification) |
| 2016 Temsa TS35C | vehicle label (placard or certification) |
| 2017 Temsa TS45 | vehicle label (placard or certification) |
| 2018 Temsa TS45 | vehicle label (placard or certification) |
| 2019 Temsa TS45 | vehicle label (placard or certification) |
| 2020 Temsa TS45 | vehicle label (placard or certification) |
| 2017 Temsa TS35E | vehicle label (placard or certification) |
| 2016 Temsa TS35E | vehicle label (placard or certification) |
| 2014 Temsa TS35E | vehicle label (placard or certification) |
| 2020 Temsa TS35C | vehicle label (placard or certification) |
| 2019 Temsa TS35C | vehicle label (placard or certification) |
| 2017 Temsa TS35C | vehicle label (placard or certification) |
| 2015 Temsa TS35E | vehicle label (placard or certification) |
| 2018 Temsa TS35E | vehicle label (placard or certification) |
| 2013 Temsa TS35E | vehicle label (placard or certification) |
| 2018 Temsa TS35C | vehicle label (placard or certification) |
| 2020 Temsa TS35E | vehicle label (placard or certification) |
| 2019 Temsa TS35E | vehicle label (placard or certification) |
| Units affected | 557 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Delayed opening of emergency exits can slow evacuation and increase injury risk during an emergency. Make sure operators and passengers can identify and use the exits, then schedule the recall inspection soon. Repair is free at any franchised Temsa dealer.
What should I do?
- Check your VIN to confirm your 2013-2020 Temsa TS35C, TS45, or TS35E bus is included in this recall.
- Contact a franchised Temsa dealer to schedule the free emergency-exit window label inspection and replacement.
- Reference recall number 19V646 when you call so the service desk can find the label campaign quickly.
- Bring the recall notice if Temsa mailed one, or give the dealer the VIN and recall number.
- Review the emergency exit window instructions with drivers until the labels are inspected and replaced.
What happens at the repair
At the dealer, a Temsa technician inspects the emergency exit window instruction labels on the 2013-2020 TS35C, TS35E, and TS45 buses covered by this recall. If the label does not clearly explain how to open the push out window quickly, the technician replaces it with a new label. The recall repair is available now, and parts and labor are free. This label repair is meant to bring the bus emergency exit instructions into compliance with the required window release standard.
Timeline
| September 6, 2019 | NHTSA published the recall |
|---|---|
| September 23, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 23, 2019 | Interim owner notification (was planned for this date) |
| October 16, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V646?
Recall 19V646 covers 557 2013-2020 Temsa TS35C, TS45, and TS35E buses with emergency exit window instruction labels that fail to clearly explain how to open push-out windows quickly. Temsa dealers will inspect and replace the labels for free.
What should I do if my 2013-2020 Temsa TS35C, TS45, or TS35E is on this recall?
Check your VIN to confirm your specific bus is included in recall 19V646. If it is, contact a franchised Temsa dealer to schedule the emergency exit window label inspection and replacement. Reference recall number 19V646 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Temsa's remedy says dealers will inspect and replace the emergency exit window labels free of charge.
What is the safety risk in recall 19V646?
The safety risk is delayed emergency exit use during an emergency. NHTSA campaign 19V646 says unclear emergency exit window instructions can slow passengers or operators trying to open the push-out windows, increasing injury risk during an emergency.
What if I bought this Temsa bus used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific bus is included, then give the dealer recall number 19V646 when you schedule the label inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V646000 |
|---|---|
| Temsa customer service | 1-407-271-8935 |
| NHTSA recall # | 19V646 |
| NHTSA recall # (full) | 19V646000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →