Recall 19V637 affects 5,294 2019-2020 Jeep Cherokee vehicles for a steering rack gear that can break. Repair is free at any franchised Jeep dealer.
Jeep is recalling 5,294 2019-2020 Cherokee vehicles because the steering rack gear can break and lead to a loss of steering control. That loss of control raises crash risk, and Jeep dealers will complete the recall repair free of charge under recall 19V637.
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What's wrong?
The electric power steering gear assembly on the 2019-2020 Jeep Cherokee turns steering-wheel input into movement at the front wheels. Inside that assembly, the rack moves side to side while the pinion gear transfers force from the steering column. The system depends on hardened gear surfaces that hold up under repeated steering loads.
On affected Cherokees, the steering gear servo pinion was manufactured with hardness below specification. The pinion is the small gear that drives the steering rack. Because the metal was not hardened enough, the pinion can fracture inside the steering gear. If that happens, the steering rack no longer receives steering input the way it should, and the driver can lose steering control.
There is no warning sign before failure. Do not wait for noise, looseness, or a warning light to confirm the problem, because the filing identifies no owner-noticeable symptom before the pinion breaks.
Who's affected?
Covers both rack and pinion-shaft portions of the steering system across the 2019 and 2020 model years.
| 2019 Jeep Cherokee | steering system |
|---|---|
| 2019 Jeep Cherokee | steering system |
| 2020 Jeep Cherokee | steering system |
| 2020 Jeep Cherokee | steering system |
| Units affected | 5,294 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
Loss of steering control raises crash risk because the driver can lose the ability to guide the Cherokee. There is no warning sign before failure, so confirm whether your VIN is included and schedule the steering gear replacement promptly. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Jeep Cherokee is included in this recall.
- Contact a franchised Jeep dealer to schedule the free steering-gear replacement for the steering rack gear break risk.
- Bring the recall notice if Jeep mailed one. If not, reference recall number 19V637 when you call.
- Drive cautiously until the repair is complete, and limit routine trips until the steering gear is replaced.
What happens at the repair
At the dealer, a Jeep technician replaces the steering gear covered by recall 19V637. The replacement parts and labor are free under the recall. FCA US says owners who already paid to repair the same problem can request reimbursement through its longstanding reimbursement policy. The owner letter asks customers to send the original receipt or other proof of payment so the company can confirm the expense. Bring that paperwork to the service desk or contact Chrysler customer service if you need the submission details.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 29, 2019 | NHTSA published the recall |
|---|---|
| October 18, 2019 | Dealer notification began |
| October 18, 2019 | Dealer notification ended |
| October 18, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 18, 2019 | Interim owner notification (was planned for this date) |
| October 24, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V637?
Recall 19V637 covers 5,294 2019-2020 Jeep Cherokee vehicles with a steering rack gear that can break and cause loss of steering control. A loss of steering control increases crash risk. Jeep dealers will replace the steering gear for free.
What should I do if my 2019-2020 Jeep Cherokee is on this recall?
Check your VIN to confirm your specific Cherokee is included in recall 19V637. If it is, contact a franchised Jeep dealer to schedule the steering gear replacement. Reference recall 19V637 or Jeep recall V99 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 19V637, Jeep dealers will replace the steering gear free of charge, including parts and labor.
Is it safe to drive my Jeep Cherokee before the recall repair?
The official risk is loss of steering control, which increases crash risk. If your Cherokee feels hard to steer, pulls unexpectedly, or shows steering trouble, stop driving and call a Jeep dealer. Ask the service desk about the safest way to move the vehicle.
What if I bought my Jeep Cherokee used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2019-2020 Cherokee is included, then call a franchised Jeep dealer and reference recall 19V637 or V99.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V637000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 19V637 |
| NHTSA recall # (full) | 19V637000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →