Recall 19V628 affects 870 2019-2020 Jayco Fifth Wheel Eagle Ht trailers for incorrect pin-box bolts. Repair is free at any franchised Jayco Fifth Wheel dealer.
Jayco Fifth Wheel is recalling 870 2019-2020 Eagle Ht fifth wheel trailers equipped with MORyde Orbital or You Turn Rubber Pin Box Wedge Kits. When the pin box is unlocked, short bolts can let the rotating pin box move in two places, which increases crash risk; the Jayco Fifth Wheel dealer repair is free.
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What's wrong?
The pin box is the front coupling structure on a fifth wheel trailer. On 2019-2020 Jayco Fifth Wheel Eagle Ht trailers with a MORyde Orbital or You Turn rubber pin box wedge kit, it helps connect the trailer to the tow vehicle's fifth wheel hitch. The wedge is held to the pin box with bolts, so bolt length matters for clamping force and secure fit.
Jayco is recalling these trailers because some wedge kits were built with bolts that are 1-3/4" long instead of the required 2" bolts, measured from below the bolt head. A shorter bolt gives the wedge less threaded engagement than designed. Over towing loads and hitch movement, that hardware can lose its secure hold on the pin box.
There is no warning sign before failure. If the wedge hardware loosens, the problem is in the hitch assembly, so have the dealer inspect and replace the incorrect bolts under the recall repair.
Who's affected?
Included trailers are from the 2019 and 2020 Eagle Ht model years, both tied to the fifth wheel assembly.
| 2019 Jayco Fifth Wheel Eagle Ht | Fifth wheel assembly |
|---|---|
| 2020 Jayco Fifth Wheel Eagle Ht | Fifth wheel assembly |
| Units affected | 870 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
When the pin box is unlocked, incorrect length bolts can let the rotating pin box move in two places, increasing the risk of a crash. There is no listed warning sign, so schedule the recall inspection soon and avoid using the pin box unlocked until the dealer checks it. Repair is free at any franchised Jayco Fifth Wheel dealer.
What should I do?
- Check your VIN to confirm your 2019-2020 Jayco Fifth Wheel Eagle Ht is included in this recall.
- Contact a franchised Jayco Fifth Wheel dealer to schedule the free MORyde pin-box bolt inspection and replacement that fixes the wrong-length bolt condition.
- Bring the recall notice if Jayco has mailed one. If not, reference recall number 19V628 when you call.
- Avoid towing with the pin box unlocked until the repair is complete.
- Call MORyde customer service at 1-574-293-1581 or Jayco at 1-800-283-8267 with questions.
What happens at the repair
At the dealer, a Jayco Fifth Wheel technician inspects the pin box wedge kit bolts on the trailer and replaces any bolts that are the wrong length. The replacement work is free under the recall, including parts and labor. Jayco lists a general reimbursement plan on file. If you already paid for a related bolt or pin box wedge kit repair, ask Jayco or MORyde customer service how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 28, 2019 | NHTSA published the recall |
|---|---|
| September 18, 2019 | Owner notification mailed |
| September 20, 2019 | Dealer notification began |
| September 20, 2019 | Dealer notification ended |
| September 20, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 20, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V628?
Recall 19V628 covers 870 2019-2020 Jayco Fifth Wheel Eagle Ht fifth wheel trailers with MORyde Orbital or You Turn Rubber Pin Box Wedge Kits. The pin boxes were built with 1-3/4 inch bolts instead of the required 2 inch bolts. Dealers will inspect and replace the bolts for free.
What should I do if my 2019-2020 Jayco Fifth Wheel Eagle Ht is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V628. If it is, contact a franchised Jayco Fifth Wheel dealer to schedule the pin box bolt inspection. The dealer will replace the bolts as needed for free. Reference Jayco recall number 9901435 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. For recall 19V628, the dealer will inspect the pin box bolts and replace incorrect bolts free of charge at any franchised Jayco Fifth Wheel dealer.
What is the safety risk in recall 19V628?
The safety risk is unintended rotation at the fifth wheel pin box when it is unlocked. In recall 19V628, incorrect bolt length can let the rotating pin box move in 2 places, increasing crash risk. The free repair corrects the bolt length.
What if I bought my Jayco Fifth Wheel Eagle Ht used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your 2019-2020 Jayco Fifth Wheel Eagle Ht is included, then call a franchised dealer and reference recall 19V628 or Jayco number 9901435.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V628000 |
|---|---|
| Jayco Fifth Wheel customer service | 1-574-293-1581 |
| NHTSA recall # | 19V628 |
| NHTSA recall # (full) | 19V628000 |
Source documents
-
Download Misc. Document (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 23, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →