Recall 19V598 covers 57 2013-2019 E-One Typhoon, Quest, and Cyclone Ii fire trucks for loose front shocks. Repair is free at any franchised E-One dealer.
E-One is recalling 57 2013-2019 Typhoon, Quest, and Cyclone Ii fire trucks because front shocks can separate from the upper front suspension mount. A loose shock can damage the steering gear housing and lead to a steering fluid leak and loss of hydraulic steering assist; the E-One dealer repair will be free once available.
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What's wrong?
The front shock on affected 2013-2019 E-One Typhoon, Quest, and Cyclone Ii fire trucks is a suspension damper that controls how the front axle moves after a bump or hard steering input. It helps keep the front tires planted and keeps the steering gear from taking extra suspension movement.
On these trucks, the upper shock mount has the wrong clamping conditions. The shock pocket was built too wide, and the bolt and nut combination created too much friction during tightening, leaving too little clamp load. The joint can loosen, then the shock can separate from its upper mount. Once loose, the shock can strike the steering gear housing, damage it, and cause a steering fluid leak with reduced power steering assist.
Owners or service crews can hear a rattle or clunk from the front suspension before full separation. During inspection, the shock eyelet can move by hand. A louder clunk, a fluid puddle under the truck, or heavier steering means the problem has progressed.
Who's affected?
Covers Typhoon, Quest, and Cyclone Ii trucks across the 2013-2019 model years, all tied to the same front suspension component.
| 2013 E-One Typhoon | front suspension |
|---|---|
| 2014 E-One Typhoon | front suspension |
| 2015 E-One Quest | front suspension |
| 2016 E-One Typhoon | front suspension |
| 2016 E-One Quest | front suspension |
| 2017 E-One Typhoon | front suspension |
| 2017 E-One Quest | front suspension |
| 2018 E-One Typhoon | front suspension |
| 2015 E-One Cyclone Ii | front suspension |
| 2019 E-One Typhoon | front suspension |
| 2014 E-One Cyclone Ii | front suspension |
| 2016 E-One Cyclone Ii | front suspension |
| 2017 E-One Cyclone Ii | front suspension |
| 2019 E-One Cyclone Ii | front suspension |
| 2018 E-One Cyclone Ii | front suspension |
| Units affected | 57 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A loose shock mount starts with a rattle or clunk, then progresses to degraded handling and steering gearbox damage. A fluid puddle or heavier steering points to hydraulic assist loss, which increases crash risk. Drive cautiously and call an E-One dealer for current repair timing. Repair will be free at any franchised E-One dealer once available.
What should I do?
- Check your VIN to confirm your 2013-2019 E-One Typhoon, Quest, or Cyclone Ii fire truck is included in this recall.
- Wait for E-One's repair instructions before scheduling service, since this recall is listed with the remedy still under development.
- Call E-One customer service at 1-352-861-3612 with questions and reference recall number 19V598 when you call.
- Ask when the free shock-mount repair will be ready; the repair installs a new bolt, nut, hardened washer, and shims to keep the front shocks secured and protect the steering gear housing.
- Bring the recall notice to the franchised E-One dealer once the repair is ready.
What happens at the repair
When the dealer repair opens, an E-One technician will install a new shock mount bolt and nut, a hardened washer, and shims to keep the front shocks secured. The final dealer repair will be free once available, with parts and labor covered under the recall. If you already paid to correct this shock mount issue, E-One directs owners to contact the company for reimbursement. Have your prior repair paperwork ready when you call.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 14, 2019 | NHTSA published the recall |
|---|---|
| August 28, 2019 | Owner notification mailed |
| September 1, 2019 | Dealer notification began |
| September 8, 2019 | Interim owner notification (was planned for this date) |
| September 30, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V598?
Recall 19V598 covers 57 2013-2019 E-One Typhoon, Quest, and Cyclone Ii fire trucks with front shocks that can separate from the upper mount. A loose shock can damage the steering gear housing, cause a steering fluid leak, and reduce power steering assist.
What should I do if my 2013-2019 E-One Typhoon, Quest, or Cyclone Ii is on this recall?
Check your VIN to confirm your specific fire truck is included in recall 19V598. If it is, contact an E-One dealer or E-One customer service at 1-352-861-3612 and reference recall 19V598 when you ask about the shock mount repair.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. E-One's remedy says dealers will install a new shock mount bolt and nut, hardened washer, and shims to keep the shocks secured free of charge.
What is the safety risk?
The safety risk is reduced steering assist. If a loose front shock damages the steering gear housing, hydraulic steering fluid can leak and power steering assist can be lost, increasing crash risk. Ask the dealer how to move the fire truck safely if steering feels abnormal.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V598000 |
|---|---|
| E-One customer service | 1-352-861-3612 |
| NHTSA recall # | 19V598 |
| NHTSA recall # (full) | 19V598000 |
Source documents
-
Download Misc. Document (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →