Recall 19V596 affects 9 2020 Crossroads Cruiser fifth-wheel trailers with too-short pin box bolts. Repair is free at any franchised Crossroads dealer.
Crossroads is recalling 9 2020 Cruiser fifth-wheel trailers equipped with Morryde Rotating Pin Boxes because the pin box bolts are too short. Under certain conditions, the wrong bolts can let the pin box rotate in two places instead of one, increasing crash risk, and Crossroads dealers will complete the repair free of charge.
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What's wrong?
The Morryde rotating pin box on a 2020 Crossroads Cruiser fifth-wheel trailer is the hitch assembly that connects the trailer to the tow vehicle. It lets the trailer pivot at the intended point during turns, so the trailer tracks behind the truck without the hitch binding or moving in the wrong place.
On affected Cruisers, the rotating pin box was installed with bolts that are too short. Those wrong bolts came from the pin box manufacturer during production. Because the bolts do not hold the assembly the way the correct longer bolts do, the pin box can rotate improperly instead of staying controlled at the intended pivot point.
The warning sign is visible movement in the hitch assembly. If the pin box rotates in two places rather than one, that is the problem this recall addresses.
Who's affected?
| 2020 Crossroads Cruiser | Fifth wheel assembly |
|---|---|
| Units affected | 9 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2020 Crossroads Cruiser trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Incorrect pin box bolts can let the pin box rotate in two places rather than one, which increases the risk of a crash. If you see unusual pin box movement, stop towing and call the dealer for inspection. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2020 Crossroads Cruiser is included in this recall.
- Contact a franchised Crossroads dealer to schedule the free inspection and any needed bolt replacement that secures the Morryde rotating pin box.
- Bring the recall notice if Crossroads mailed one. If not, reference recall number 19V596 when you call.
- Avoid towing the trailer until the dealer inspects the pin-box bolts and completes any needed replacement.
What happens at the repair
At the dealer, a Crossroads technician inspects the Morryde Rotating Pin Box attachment bolts and replaces any bolts that are too short. The inspection, replacement bolts, and labor are free under recall 19V596. Crossroads has a manufacturer reimbursement plan on file for this campaign, and new vehicles are covered under warranty. If you already paid for a related pin box bolt repair before the recall work, contact Crossroads customer service and ask what documentation is needed for reimbursement under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 14, 2019 | NHTSA published the recall |
|---|---|
| October 2, 2019 | Owner notification mailed |
| October 11, 2019 | Dealer notification began |
| October 11, 2019 | Dealer notification ended |
| October 11, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V596?
Recall 19V596 covers 9 2020 Crossroads Cruiser fifth-wheel trailers equipped with Morryde Rotating Pin Boxes. The pin boxes have bolts that are too short, which lets the pin box rotate in two places rather than one and increases crash risk. Dealers will inspect and replace the bolts for free.
What should I do if my 2020 Crossroads Cruiser is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V596. If it is, contact a franchised Crossroads dealer to schedule the pin-box bolt inspection and replacement. Reference recall number 19V596 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the recall remedy says dealers will inspect and replace the pin-box bolts as needed free of charge.
Can I tow my 2020 Crossroads Cruiser before the recall repair?
Confirm your VIN before towing the trailer. The listed safety risk is incorrect pin-box bolts that allow rotation in two places rather than one, increasing crash risk. If your VIN is included, ask the dealer how to move the trailer for service.
What if I bought my Crossroads Cruiser used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific 2020 Crossroads Cruiser is included, then contact a franchised Crossroads dealer and reference recall 19V596.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V596000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 19V596 |
| NHTSA recall # (full) | 19V596000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →