Recall 19V564 affects 1,531 2020 Hino NJ8J, NE8J, and NV8J vehicles because mirror glass can detach. Repair is free at any franchised Hino dealer.
Hino is recalling 1,531 2020 NJ8J, NE8J, and NV8J trucks because improper adhesive bonding can let exterior mirror glass detach from the mirror carrier plate. Detached mirror glass can reduce driver visibility and raise crash risk, and Hino dealers will complete the repair free of charge.
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What's wrong?
The exterior mirror glass on 2020 Hino NJ8J, NE8J, and NV8J trucks is the reflective glass mounted in the side mirror housing. It gives the driver a view along the side and rear of the truck, so the glass has to stay fixed to its carrier plate while the truck vibrates and moves.
On affected trucks, the mirror glass was not bonded firmly enough to that carrier plate. The supplier traced the weak bond to an oxygen leak in the plasma treatment process, which lowered the flame temperature before the glass was installed. That surface treatment helps the adhesive grip the carrier plate, so a poor treatment leaves the glass able to separate from the mirror assembly.
There is no warning sign before failure. An owner can find the mirror glass loose, missing, or separated only after the bond has already failed.
Who's affected?
The NJ8J, NE8J, and NV8J are grouped together because the same side or rear glass visibility component is involved.
| 2020 Hino NJ8J | visibility component |
|---|---|
| 2020 Hino NE8J | visibility component |
| 2020 Hino NV8J | visibility component |
| Units affected | 1,531 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
If the mirror glass detaches, the driver's rear visibility is reduced, increasing crash risk. Treat missing or loose mirror glass as a reason to limit driving and schedule the dealer repair soon. Repair is free at any franchised Hino dealer.
What should I do?
- Check your VIN to confirm your 2020 Hino NJ8J, NE8J, or NV8J is included in this recall.
- Contact a franchised Hino dealer to schedule the free exterior mirror replacement that fixes the mirror-glass detachment risk.
- Bring the recall notice if you have it, and reference recall number 19V564 when you call.
- Avoid driving with loose or missing exterior mirror glass; reduced visibility raises crash risk until the mirrors are replaced.
What happens at the repair
At the dealer, a Hino technician replaces the exterior mirror assemblies covered by recall 19V564. The repair is available now, and replacement parts and labor are free under the recall. If you already paid out of pocket for a mirror repair related to the adhesive bonding defect, Hino offers reimbursement for documented repair costs. Bring the repair invoice, proof of payment, and any recall letter or service paperwork to the Hino service desk so the claim can be reviewed under Hino's reimbursement process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 31, 2019 | NHTSA published the recall |
|---|---|
| August 19, 2019 | Dealer notification began |
| August 19, 2019 | Dealer notification ended |
| October 1, 2019 | Owner notification mailed |
| October 1, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 1, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V564?
Recall 19V564 covers 1,531 2020 Hino NJ8J, NE8J, and NV8J vehicles with exterior mirror glass that was improperly bonded to the mirror carrier plate. If the glass detaches, visibility is reduced, increasing crash risk. Hino dealers will replace the mirrors for free.
What should I do if my 2020 Hino NJ8J, NE8J, or NV8J is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V564. If it is, contact a franchised Hino dealer to schedule mirror replacement. Reference Hino recall number M0330 when you call. The dealer repair is free.
Is the Hino recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Hino dealers will replace the affected mirrors free of charge. The recall began October 1, 2019, so the repair is available now.
What is the safety risk from this Hino mirror recall?
The safety risk is reduced visibility if the exterior mirror glass detaches from the mirror carrier plate. A driver who loses side or rear visibility has a higher crash risk. The fix is mirror replacement at a franchised Hino dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V564000 |
|---|---|
| Hino customer service | 1-248-699-9390 |
| NHTSA recall # | 19V564 |
| NHTSA recall # (full) | 19V564000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →