Recall 19V562 affects 174 2019 Pierce vehicles for a passenger-side knee air bag defect. Repair is free at any franchised Pierce dealer.
Pierce is recalling 174 2019 Enforcer, Arrow Xt, Dash, Quantum, Velocity, and Impel vehicles because the passenger-side knee air bag was improperly manufactured and can fail to inflate correctly in a crash. If that happens, the air bag does not provide the intended occupant protection, increasing injury risk; Pierce dealers will complete the free repair.
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What's wrong?
The passenger-side knee air bag in these 2019 Pierce Enforcer, Arrow Xt, Dash, Quantum, Velocity, and Impel vehicles is mounted near the lower dashboard in front of the front passenger. In a crash severe enough to trigger the air bags, it is supposed to inflate toward the passenger's knees and help control lower-body movement while the rest of the restraint system does its work.
The problem is in the knee air bag housing, the metal structure that holds and guides the air bag as it deploys. A tooling change during manufacturing altered a feature on that housing extrusion. Because of that improper change, the passenger-side knee air bag does not properly inflate during a deployment event.
There is no warning sign before failure. The air bag is hidden behind trim, and an owner or driver does not have a reliable way to see this defect during normal use.
Who's affected?
Six Pierce fire apparatus models share the same air bag system component in this recall.
| 2019 Pierce Enforcer | air bag system |
|---|---|
| 2019 Pierce Arrow Xt | air bag system |
| 2019 Pierce Dash | air bag system |
| 2019 Pierce Quantum | air bag system |
| 2019 Pierce Velocity | air bag system |
| 2019 Pierce Impel | air bag system |
| Units affected | 174 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
In a crash, a KAB that does not inflate properly fails to give the occupant its intended protection, increasing injury risk. There is no warning sign before failure, so schedule the recall repair soon. Repair is free at any franchised Pierce dealer.
What should I do?
- Check your VIN to confirm your 2019 Pierce Enforcer, Arrow Xt, Dash, Quantum, Velocity, or Impel is included in this recall.
- Contact a franchised Pierce dealer to schedule the free KAB assembly replacement that fixes the passenger-side knee air bag inflation defect.
- Reference recall number 19V562 when you call, and ask the dealer how long the repair will take.
- Bring the owner notice if Pierce mailed one, plus any service paperwork tied to the passenger-side knee air bag.
- Limit passenger-side front-seat use until the KAB assembly is replaced.
What happens at the repair
At the dealer, a Pierce technician replaces the passenger-side knee air bag KAB assembly that was built improperly. The recall repair is free, including parts and labor. Because Pierce has a general reimbursement plan on file, owners who paid out of pocket for this knee air bag repair before the recall notice can ask Pierce about reimbursement. Keep repair orders, invoices, and proof of payment together so the service desk or Pierce customer service can review the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 31, 2019 | NHTSA published the recall |
|---|---|
| August 26, 2019 | Dealer notification began |
| August 26, 2019 | Interim owner notification (was planned for this date) |
| August 30, 2019 | Dealer notification ended |
| October 9, 2019 | Owner notification mailed |
Frequently asked questions
What is recall 19V562?
Recall 19V562 covers 174 2019 Pierce Enforcer, Arrow Xt, Dash, Quantum, Velocity, and Impel vehicles with a passenger-side knee air bag that does not inflate properly during deployment. Pierce dealers will replace the knee air bag assembly for free.
What should I do if my 2019 Pierce Enforcer, Arrow Xt, Dash, Quantum, Velocity, or Impel is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V562. If it is, contact a franchised Pierce dealer to schedule the passenger-side knee air bag assembly replacement. Reference recall number 19V562 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Pierce's remedy says dealers will replace the knee air bag assembly free of charge. Pierce customer service is listed at 1-888-974-3723.
What is the safety risk in recall 19V562?
The safety risk is reduced passenger protection in a crash. If the passenger-side knee air bag does not inflate properly during deployment, it does not provide the intended protection to the occupant, increasing the risk of injury.
When did Pierce begin this recall repair?
Pierce began the recall repair on October 9, 2019. The remedy is available, so an included vehicle should go through a franchised Pierce dealer for the knee air bag assembly replacement at no cost.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V562000 |
|---|---|
| Pierce customer service | 1-888-974-3723 |
| NHTSA recall # | 19V562 |
| NHTSA recall # (full) | 19V562000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →