Recall 19V555 affects 43 2018-2019 Starcraft Bus Allstar, Starlite, and Allstar Xl vehicles. Hatch replacement is free at any franchised Starcraft Bus dealer.
Starcraft Bus is recalling 43 2018-2019 Allstar, Starlite, and Allstar Xl vehicles because the external handle on the Safe Fleet Prolo roof escape hatch can break during reasonable use. If that handle breaks, emergency crews cannot easily open the hatch from outside the vehicle, increasing injury risk; Starcraft Bus dealers will complete the recall repair free of charge.
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What's wrong?
The Safe Fleet Prolo roof escape hatch on these 2018-2019 Starcraft Bus Allstar, Starlite, and Allstar Xl buses is part of the emergency exit system. Its outside handle turns a latch so the hatch can be opened when people need roof access or emergency egress. The handle depends on a solid steel shaft to transfer that twisting force to the latch.
On the recalled hatches, the shaft inside the latch handle was made with porosity, which means small voids were left in the steel. Those voids weaken the shaft. Under reasonable use, the external handle can break instead of turning the latch, leaving the roof hatch handle unable to do its job.
There is no warning sign before failure. The handle can look and feel normal until it breaks during an inspection or when someone tries to open the roof hatch.
Who's affected?
Covers Allstar, Starlite, and Allstar Xl buses across the 2018 and 2019 model years, with the same emergency exit structure component listed for each scope.
| 2018 Starcraft Bus Allstar | body or structural component |
|---|---|
| 2018 Starcraft Bus Starlite | body or structural component |
| 2019 Starcraft Bus Allstar | body or structural component |
| 2018 Starcraft Bus Allstar Xl | body or structural component |
| 2019 Starcraft Bus Allstar Xl | body or structural component |
| 2019 Starcraft Bus Starlite | body or structural component |
| Units affected | 43 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
If the roof hatch external handle breaks, the hatch cannot be easily opened from outside the vehicle during an emergency, increasing the risk of injury. There is no warning sign before failure, so confirm whether your VIN is included and schedule the recall repair soon. Repair is free at any franchised Starcraft Bus dealer.
What should I do?
- Check your VIN to confirm your 2018-2019 Starcraft Bus Allstar, Starlite, or Allstar Xl is included in this recall.
- Contact your nearest franchised Starcraft Bus dealer to schedule the free roof escape hatch replacement that addresses the external handle breaking under reasonable use.
- Bring the recall notice if you have it. If not, reference recall number 19V555 when you call.
- Keep another emergency exit clear until the roof hatch replacement is complete.
What happens at the repair
At the dealer, a Starcraft Bus technician replaces the Safe Fleet Prolo roof escape hatch covered by the recall. The hatch replacement and labor are free under the recall. If you already paid for a related roof hatch repair before the recall work, the manufacturer's standard reimbursement plan covers documented expenses. Bring repair invoices and payment records to the service desk, or contact customer service for the claim process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 26, 2019 | NHTSA published the recall |
|---|---|
| August 27, 2019 | Owner notification mailed |
| September 13, 2019 | Dealer notification began |
| September 13, 2019 | Dealer notification ended |
| September 13, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 13, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V555?
Recall 19V555 covers 43 2018-2019 Starcraft Bus Allstar, Starlite, and Allstar Xl vehicles with Safe Fleet Prolo roof escape hatches. The outside hatch handle can break under reasonable use, which can make the hatch harder to open from outside during an emergency.
What should I do if my 2018-2019 Starcraft Bus Allstar, Starlite, or Allstar Xl is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 19V555. If it is, call a franchised Starcraft Bus dealer and ask for the roof escape hatch replacement. Reference recall number 19V555 and Starcraft Bus recall number 05-1060 when you schedule service.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Starcraft Bus dealers will replace the affected roof escape hatch free of charge. The recall repair became available after owner notices were mailed on August 27, 2019.
What is the safety risk?
The risk is emergency access from outside the vehicle. If the external roof hatch handle breaks, the hatch cannot be easily opened from outside during an emergency, increasing the risk of injury. That safety concern is tied to recall 19V555.
What if I bought my Starcraft Bus used?
The free recall repair still applies. Recalls follow the vehicle, not the first owner. Check your VIN to confirm whether your 2018-2019 Allstar, Starlite, or Allstar Xl is included, then call a franchised Starcraft Bus dealer with recall number 19V555.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V555000 |
|---|---|
| Starcraft Bus customer service | 1-800-748-3440 |
| NHTSA recall # | 19V555 |
| NHTSA recall # (full) | 19V555000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →