Recall 19V554 covers 362 2019 Goshen shuttle buses with roof hatch handles that can break. Repair is free at any franchised Goshen dealer.
Goshen recall 19V554 covers 362 2019 shuttle buses, including G-Force and Pacer Ii models, equipped with Prolo roof emergency escape hatches whose external handles can break under reasonable use. A broken handle makes the hatch harder to open from outside during an emergency and increases injury risk; Goshen dealers will replace the roof hatch free of charge.
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What's wrong?
The roof emergency escape hatch on the 2019 Goshen G-Force, Pacer Ii, Crusader, Lf Transport, Challenger, Defender, and Impulse shuttle buses is an exit point built into the bus roof. Its external release handle is supposed to let the hatch be opened from outside the bus when access through normal doors is not the right path.
On affected buses, the Prolo hatch handle was made with cast zinc that did not form correctly. The casting mold ran outside specification in one section, so the zinc cooled too quickly and left voids and porous spots inside the handle stem. That weakens the handle, and it can break when someone uses it in a normal way.
There is no warning sign before failure. The handle can look and feel usable until it breaks, so the problem is handled by replacing the affected hatch handles with new in-spec handles.
Who's affected?
Covers 7 bus models using the same emergency exit structure component.
| 2019 Goshen G-Force | body or structural component |
|---|---|
| 2019 Goshen Pacer Ii | body or structural component |
| 2019 Champion Crusader | body or structural component |
| 2019 Champion Lf Transport | body or structural component |
| 2019 Champion Challenger | body or structural component |
| 2019 Champion Defender | body or structural component |
| 2019 Goshen Impulse | body or structural component |
| Units affected | 362 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A broken roof hatch external handle can make the hatch hard to open from outside the vehicle during an emergency, increasing the risk of injury. There is no warning sign before the handle breaks, so schedule the repair soon. Repair is free at any franchised Goshen dealer.
What should I do?
- Check your VIN to confirm your 2019 Goshen G-Force, Pacer Ii, Crusader, Lf Transport, Challenger, Defender, or Impulse shuttle bus is included in this recall.
- Contact a franchised Goshen dealer to schedule the free roof hatch outside-handle replacement that fixes the handle at risk of breaking under reasonable use.
- Bring the recall notice if Goshen has mailed one. If not, reference recall number 19V554 when you call.
- Keep emergency-exit access clear until the repair is complete, since a broken outside handle makes the roof hatch harder to open from outside the bus.
What happens at the repair
At the dealer, a Goshen technician replaces the external handle on the Prolo roof emergency escape hatch. Parts and labor are covered under the recall. The reimbursement plan also pays $25 in labor for each hatch handle replaced, which covers owners who already paid for this recall repair before having the dealer work completed through the campaign. Bring repair documentation to the service desk, or contact customer service, so the claim can be matched to the hatch handle labor reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 25, 2019 | NHTSA published the recall |
|---|---|
| September 16, 2019 | Owner notification mailed |
| September 16, 2019 | Dealer notification began |
| September 16, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 16, 2019 | Interim owner notification (was planned for this date) |
| September 20, 2019 | Dealer notification ended |
Frequently asked questions
What is recall 19V554?
Recall 19V554 covers 362 2019 Goshen shuttle buses equipped with Prolo roof emergency escape hatches. The outside roof-hatch handle can break under reasonable use, which can make the hatch harder to open from outside during an emergency. Dealers will replace the handle for free.
What should I do if my 2019 Goshen G-Force, Pacer Ii, Crusader, Lf Transport, Challenger, Defender, or Impulse is on this recall?
Check your VIN to confirm your specific shuttle bus is included in recall 19V554. If it is, contact a Goshen dealer to schedule the roof-hatch handle replacement. Reference recall number 19V554 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 19V554, dealers will replace the affected Prolo roof emergency escape hatch handle free of charge.
What is the safety risk?
The risk is delayed emergency access from outside the vehicle. If the roof hatch external handle breaks, the hatch cannot be easily opened from outside during an emergency, increasing the risk of injury. Recall 19V554 fixes that risk by replacing the handle.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V554000 |
|---|---|
| Goshen customer service | 1-810-724-1753 |
| NHTSA recall # | 19V554 |
| NHTSA recall # (full) | 19V554000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 24, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →