Recall 19V545 affects 2 2019 Mercedes-Benz Metris vehicles for an incorrect operator's manual. A replacement information package is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 2 2019 Metris vans because the printed operator's manual does not match the vehicle's features and operating instructions. An incorrect manual can leave owners with the wrong operating guidance and increase the risk of a crash, and Mercedes-Benz dealers will replace the manual free of charge.
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What's wrong?
The printed operator's manual in a 2019 Mercedes-Benz Metris is the guide that explains the van's features, controls, warning messages, and required operating steps. It is supposed to match the exact equipment installed on the vehicle, so an owner or driver can check the right procedure before using a feature or responding to a warning.
On the recalled Metris vans, the printed manual was from a previous version. That means parts of the book do not match the vehicle's actual features and operating instructions. Mercedes-Benz found that some needed warnings were missing from relevant chapters, so a driver reading the book can get incomplete or incorrect safety information.
There is no warning sign before failure. The issue is the printed information in the vehicle, not a part that makes noise, leaks, or triggers a dashboard light.
Who's affected?
| 2019 Mercedes-Benz Metris | vehicle equipment |
|---|---|
| Units affected | 2 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2019 Mercedes-Benz Metris van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
This recall is about an incorrect operator's manual that lacks proper vehicle operation instructions, which increases crash risk. If your VIN is included, use the replacement information package from the dealer and follow the updated manual, maintenance booklet, and information sheets. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019 Mercedes-Benz Metris is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free replacement information package.
- Ask the dealer to replace the printed operator's manual, maintenance booklet, and information sheets so the instructions match the van's features.
- Bring the recall notice if Mercedes-Benz sent one. If not, reference recall number 19V545 when you call.
- Use the dealer-supplied instructions for unfamiliar controls until the corrected manual package is installed.
What happens at the repair
At the dealer, a Mercedes-Benz technician replaces the information package for the 2019 Metris. That package includes the printed operator's manual, maintenance booklet, and related information sheets, so the documents match the vehicle's features and operating instructions. Parts and labor are free under the recall. Out-of-pocket costs tied to this issue are handled through the new vehicle warranty, not through a separate reimbursement program, since all involved vehicles remain covered under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| July 24, 2019 | NHTSA published the recall |
|---|---|
| August 16, 2019 | Dealer notification began |
| August 16, 2019 | Dealer notification ended |
| September 12, 2019 | Owner notification mailed |
| September 16, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 16, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V545?
Recall 19V545 covers 2 2019 Mercedes-Benz Metris vehicles delivered with a printed operator's manual that does not match the vehicle's features and operating instructions. Mercedes-Benz dealers will replace the information package, including the manual, maintenance booklet, and information sheets, for free.
What should I do if my 2019 Mercedes-Benz Metris is on this recall?
Check your VIN to confirm your specific van is included in recall 19V545. If it is, contact a franchised Mercedes-Benz dealer and ask for the replacement information package under recall VS2BAFV. The dealer repair is free.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the recall defect at no cost. For recall 19V545, Mercedes-Benz dealers replace the printed operator's manual, maintenance booklet, and information sheets free of charge.
What is the safety risk?
The safety risk is incorrect owner information. If the printed manual does not match the vehicle, it can describe the wrong operation for vehicle features or controls, increasing crash risk. Mercedes-Benz fixes this by replacing the information package for free.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V545000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 19V545 |
| NHTSA recall # (full) | 19V545000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →