Recall 19V542 affects 951 2019 Glaval Bus buses for loose driver seat belt anchor bolts. Repair is free at any franchised Glaval Bus dealer.
Glaval Bus is recalling 951 2019 buses, including Commute, Primetime, and Concorde Ii models, under recall 19V542 because driver's seat belt anchor bolts were not fully tightened during manufacturing. If those bolts loosen, the seat belt assembly can fail to restrain the occupant in a crash, increasing injury risk; Glaval Bus dealers will complete the repair free of charge.
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What's wrong?
The driver's seat belt in these 2019 Glaval Bus buses is held by an upper restraint anchor bolt and a lower retractor anchor bolt. The anchor keeps the belt fixed to the body structure, and the retractor stores the belt while locking it when a sudden stop or crash loads the belt.
On affected Commute, Primetime, Concorde Ii, Legacy, Entourage, Universal, Mfsab, PS2, Senator Ii Hd, and Senator Ii buses, those bolts were not fully tightened during manufacturing. The issue came from a plant relocation, new personnel, and equipment or training changes. If the bolts loosen further, the driver's belt loses the solid mounting it needs to restrain the driver as designed.
There is no warning sign before failure. The belt can look normal from the seat, so the repair focuses on checking the bolt torque and tightening the upper anchor and lower retractor bolts to the required value.
Who's affected?
The same front seat belt issue appears across 10 bus models, with both the retractor and anchorage components named for each model.
| 2019 Glaval Bus Commute | seat belt |
|---|---|
| 2019 Glaval Bus Commute | seat belt |
| 2019 Glaval Bus Primetime | seat belt |
| 2019 Glaval Bus Primetime | seat belt |
| 2019 Glaval Bus Concorde Ii | seat belt |
| 2019 Glaval Bus Concorde Ii | seat belt |
| 2019 Glaval Bus Legacy | seat belt |
| 2019 Glaval Bus Legacy | seat belt |
| 2019 Glaval Bus Entourage | seat belt |
| 2019 Glaval Bus Entourage | seat belt |
| 2019 Glaval Bus Universal | seat belt |
| 2019 Glaval Bus Universal | seat belt |
| 2019 Startrans Mfsab | seat belt |
| 2019 Startrans Mfsab | seat belt |
| 2019 Startrans PS2 | seat belt |
| 2019 Startrans PS2 | seat belt |
| 2019 Startrans Senator Ii Hd | seat belt |
| 2019 Startrans Senator Ii Hd | seat belt |
| 2019 Startrans Senator Ii | seat belt |
| 2019 Startrans Senator Ii | seat belt |
| Units affected | 951 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2019 model name does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the seat belt assembly bolts loosen, the belt can fail to restrain an occupant in a crash, increasing injury risk. There is no warning sign before failure, so confirm whether your VIN is included and schedule the inspection soon. Repair is free at any franchised Glaval Bus dealer.
What should I do?
- Check your VIN to confirm your 2019 Glaval Bus Commute, Primetime, Concorde Ii, Legacy, Entourage, Universal, Mfsab, PS2, Senator Ii Hd, or Senator Ii is included in this recall.
- Contact a franchised Glaval Bus dealer to schedule the free seat-belt anchor and retractor bolt inspection and correction that secures the driver's seat belt assembly.
- Bring the recall notice if Glaval Bus sent one, or reference recall number 19V542 when you call.
- Call Glaval Bus customer service at 1-800-348-7440 with questions about the repair.
- Use extra care with the vehicle until the seat-belt bolt repair is complete, since a loose assembly can fail to restrain the driver in a crash.
What happens at the repair
At the dealer, a Glaval Bus technician inspects the driver's upper seat belt restraint anchor bolts and the bottom retractor anchor bolts, then tightens any bolts that were not fully secured during manufacturing. The inspection, correction, parts, and labor are free under the recall. Owners who already paid out of pocket for this bolt repair should ask Glaval Bus or the service desk about the reimbursement plan on file and bring repair documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 24, 2019 | NHTSA published the recall |
|---|---|
| August 27, 2019 | Owner notification mailed |
| September 2, 2019 | Dealer notification began |
| September 2, 2019 | Dealer notification ended |
| September 2, 2019 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 2, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V542?
Recall 19V542 covers 951 2019 Glaval Bus Commute, Primetime, Concorde Ii, Legacy, Entourage, Universal, Mfsab, PS2, Senator Ii Hd, and Senator Ii buses. The driver's upper seat belt restraint and bottom retractor anchor bolts were not fully tightened, so the bolts can loosen and the belt assembly can fail in a crash.
What should I do if my 2019 Glaval Bus Commute, Primetime, Concorde Ii, Legacy, Entourage, Universal, Mfsab, PS2, Senator Ii Hd, or Senator Ii is on this recall?
Check your VIN to confirm your specific bus is included in recall 19V542. If it is, contact a franchised Glaval Bus dealer to schedule the seat belt bolt inspection and correction. Reference recall number 19V542 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Glaval Bus dealers will inspect and correct the tightness of the affected driver's seat belt anchor and retractor bolts free of charge.
What is the safety risk?
The risk is that the driver's seat belt assembly can fail to restrain the occupant in a crash if the anchor or retractor bolts loosen. That increases injury risk. The repair path is to have a franchised Glaval Bus dealer inspect and tighten the affected bolts for free.
When did the recall repair become available?
The recall began August 27, 2019, so the dealer repair is available now. A franchised Glaval Bus dealer can inspect the driver's upper seat belt restraint and bottom retractor anchor bolts, then correct the tightness of the affected bolts at no charge.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V542000 |
|---|---|
| Glaval Bus customer service | 1-800-348-7440 |
| NHTSA recall # | 19V542 |
| NHTSA recall # (full) | 19V542000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →