Recall 19V517 affects 485 2020 Crossroads Hampton and Sunset trailers for a miswired breakaway switch. Repair is free at any franchised Crossroads dealer.
Keystone is recalling 485 2020 Crossroads Hampton and Sunset travel trailers under recall 19V517 because the breakaway switch was wired incorrectly. If the trailer separates from the tow vehicle, the brakes will not activate, raising the risk of a crash. A Crossroads dealer will rewire the switch free of charge.
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What's wrong?
The breakaway switch on a travel trailer is a small safety device that hangs from a cable between the trailer and the tow vehicle. If the trailer ever separates from the hitch, the cable pulls a pin from the switch, which sends battery power to the trailer brakes and locks the wheels so the runaway trailer comes to a stop. It is the last line of defense if the hitch fails on the highway.
On the affected 2020 Crossroads Hampton and Sunset trailers, the switch was wired incorrectly at the factory. Both wires were connected to the positive side of the 12 volt battery instead of running through to the brakes. The switch is in place and looks normal, but it has no electrical path to the brake system. If the trailer breaks loose from the tow vehicle, pulling the pin does nothing and the trailer keeps rolling.
There is no warning sign before failure. The breakaway switch only activates during a separation, so the wiring fault stays hidden until the moment it is needed.
Who's affected?
Covers two Crossroads travel trailer lines, the Hampton and the Sunset, both built in spring 2019 with the same electric brake assemblies.
| 2020 Crossroads Hampton | brake system |
|---|---|
| 2020 Crossroads Sunset | brake system |
| Units affected | 485 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included in this recall.
What's the safety risk?
If the trailer detaches from the tow vehicle, the breakaway switch will not activate the trailer brakes, and an unbraked trailer increases the risk of a crash. Inspect the breakaway switch wiring before each tow and stop using the trailer if the switch does not engage when tested. Repair is free at any franchised Crossroads dealer.
What should I do?
- Check your VIN to confirm your 2020 Crossroads Hampton or Sunset trailer is included in this recall.
- Contact a franchised Crossroads dealer to schedule the breakaway-switch rewiring that restores trailer-brake function if the trailer separates from the tow vehicle.
- Call Keystone customer service at 1-866-425-4369 with questions, and reference recall number 19V517 (Keystone recall 19-357) when you call.
- Bring the owner notice to the appointment if Keystone has mailed one; otherwise reference recall 19V517 at the service desk.
- Avoid towing the trailer until the breakaway switch has been rewired and confirmed working.
What happens at the repair
At the dealer, a Crossroads technician rewires the breakaway switch on the trailer so it correctly activates the trailer brakes if the trailer separates from the tow vehicle. Parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the existing new-vehicle warranty, not through a separate reimbursement program, since the affected trailers are covered under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork for the breakaway switch wiring.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| July 10, 2019 | NHTSA published the recall |
|---|---|
| July 29, 2019 | Owner notification mailed |
| August 5, 2019 | Dealer notification began |
| August 5, 2019 | Dealer notification ended |
| August 5, 2019 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 19V517?
Recall 19V517 covers 485 2020 Crossroads Hampton and Sunset travel trailers with an incorrectly wired breakaway switch. If the trailer separates from the tow vehicle, the switch will not activate the trailer brakes, increasing crash risk. Dealers will rewire the switch for free.
What should I do if my 2020 Crossroads Hampton or Sunset is on this recall?
Check your VIN to confirm your specific trailer is included in recall 19V517. If it is, contact a franchised Crossroads dealer to schedule the breakaway switch rewiring. Reference recall number 19V517 when you call. The repair is free, and Keystone customer service is reachable at 1-866-425-4369.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to fix the defect at no cost to the owner. Keystone will have franchised Crossroads dealers rewire the breakaway switch free of charge regardless of where the trailer was originally purchased.
What is the safety risk of the breakaway switch defect?
If the trailer detaches from the tow vehicle on the road, the incorrectly wired breakaway switch will not activate the trailer brakes. An unbraked runaway trailer raises the risk of a crash with other vehicles, roadside structures, or pedestrians. The dealer rewire restores normal breakaway function.
What if I bought my Crossroads trailer used?
The free repair still applies. Federal recall law requires manufacturers to honor the recall regardless of ownership history. If Keystone never mailed you a notice, check your VIN to confirm whether your specific trailer is included, and reference recall number 19V517 when you call a franchised Crossroads dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/19V517000 |
|---|---|
| Crossroads customer service | 1-866-425-4369 |
| NHTSA recall # | 19V517 |
| NHTSA recall # (full) | 19V517000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 25, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →